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MNK OWLS Presentation 8-30-12 for Upload

MNK OWLS Presentation 8-30-12 for Upload

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This presentation is for attorneys who serve diverse clientele, non-dominant culture populations, and who wish to learn more about using client-centered techniquest to work effectively with cross-culture clients to successfully build their case.
This presentation is for attorneys who serve diverse clientele, non-dominant culture populations, and who wish to learn more about using client-centered techniquest to work effectively with cross-culture clients to successfully build their case.

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Categories:Business/Law
Published by: Melissa Marie Kenney on Aug 30, 2012
Copyright:Attribution Non-commercial

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09/15/2012

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SAME WORDS, DIFFERENT LANGUAGE
How to Make Cross-Cultural Differences
Work in Your Client's Favor
Melissa Kenney Ngaruri, Esq.KP Law, LLC Portland, Oregon
OWLS Leadership Forum, August 30, 2012 
 
SAME WORDS, DIFFERENT LANGUAGE
Just putting it out there
Um, what makes you the expert?
FromOutsourced:http://youtu.be/blmDm9Sekmc
Onetypicalproblem:
Again,fromOutsourced:http://www.youtube.com/watch?v=n9k1fGypyEo
Melissa Kenney Ngaruri, Esq., KP Law, LLC
 
SAME WORDS, DIFFERENT LANGUAGE
Just putting it out there
Expressed Frustrations LearningIntercultural Communication.
“I'm an attorney, not a therapist or a member of the diplomatic corps.“Thesubject is just too vague and touchy-feely.” “Clients should be able to just tellme what's going on or just get me the records, it's that straightforward.”“How can I possibly avoid problems if I don't know anything about thatspecific culture?” “We can't afford to spend extra time clients who come fromcultures where they chit-chat for an hour about their family and life beforetelling us what we need to know for their case.” “I hate this P.C. crap.”
Melissa Kenney Ngaruri, Esq., KP Law, LLC

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