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both South Street andBishop’s Park surgeries.Please ask your Doctor orNurse if you would likesome help with any healthrelated goals for this year.Have you made any NewYears Resolutions for 2009?We would like to help youwith any health related goals.Maybe you have decided youwant to stop smoking ormaybe you would like toloose some weight.We have re-designed ournew patient registrationforms and patient detailsform for existing patients.You will notice that theseinclude some additionalquestions to help us developa clearer picture of yourhealth needs.The questionnaire will helpus better understand theneeds of our patients, keepyour records up to date andultimately redesign our ser-vices to meet your needsand help you to achieve yourhealth related goals.Some of the information weare collecting such as ethnic-ity will help us and otherNHS and social servicesprofessionals to providebetter and more appropriateservices for you. Some eth-nic groups are more at risk of certain diseases this datacan therefore help us totailor services and supportto the needs of individuals.More information is availableon our website at :www.southstreetsurgery.co.uk We would appreciate if youcould complete the ques-tionnaires which you willfind in the waiting roomsand at the reception desks at
New Year ResolutionsWeight Management Clinics
We have been runningweekly weight managementclinics on a Wednesday andare hoping to develop thisservice further over the nextyear.The clinic is currently forpatients prescribed medica-tion to help with weight lossby their GP to ensure theyget the monitoring and sup-port that they need.The clinic also has inputfrom an exercise advisor.Many patients who havebeen to the clinic haveachieved significant weightloss, there has also beensignificant decreases in waistmeasurements and bloodpressures.Well done to all of you whohave worked so hard toloose weight.. We will letyou know of any develop-ments and improvements tothe service in future news-letters.
South Street Surgery
January 2009 Delivering Excellence in Health Care
South Street SurgeryPatient NewsletterJanuary 2009
Special points of interest:
•
New Years Resolutions
•
Change4Life
•
Nurse Jan’s Advice Page
Inside this issue: 
New Years Resolutions
1
Weight ManagementClinics
1
Change4Life
2
Results
2
Patient Survey
3
DNA’s
3
Nurse Jan’s AdvicePage
4
 
Obesity is a major problemsin today’s society. If we carryon as we are 90% of today’schildren could be overweightor obese by 2050. Changeshave to be made now if weare to stem the rising tide of obesity.The Department of Healthhas developed Change4Lifethis is a coalition across soci-ety to address the issues to-gether.The five key areas are:
•
Children; healthygrowth and healthyweight
•
Promoting Healthierfood choices
•
Building Physical activ-ity into our lives
•
Creating incentives forbetter health
•
Personalized adviceand supportIn the UK alone there are 1million obese children underthe age of 16 years. Researchhas shown that many of us areunaware of the link betweenobesity and preventable ill-nesses, such as diabetes, heartdisease and some cancers.For more information pleasespeak to your Doctor orNurse or take a leaflet fromthe waiting room, contact thehelpline on 0300 123 4567 orvisit www.nhs.uk/change4lifethink you may need an urgenthome visit please contact thesurgery in the morning. Thedoctor will call you beforethey visit to discuss yourproblem.For most problems it is betterto attend the surgery wherewe have the equipment readilyavailable to deal with yourhealth needs.We provide home visits forhousebound patients and pa-tients who are acutely unwelland unable to get to the sur-gery due to their illness.We will contact houseboundpatients who need a medica-tion or chronic disease re-view. If you or a relative arehousebound please let ourreceptionists know and youwill be added to our registerof housebound patients.If you are acutely unwell and
Change 4 LifeHome VisitsResults
If you need to return to seethe doctor routinely you willbe contacted by post or tele-phone to make an appoint-ment.If your results are normal wewill also let you know.Please make sure we have youup to date contact details, if you are unsure please fill inone of our patient informationforms mentioned on the frontpage of this newsletter, thiswill help ensure we are ableto contact you if needed.It is particularly useful for usto have an up to date tele-phone number, don’t forgetto let us know if you changeyour mobile number.We will soon be starting anew system for informing youof your test results.We will have a dedicatedmember of staff to ensurethat you get your test results.You will be contacted withyour results by the surgeryand should not need to call in.If the doctor needs to discussyour results with you urgentlythey will contact you.
“Changes have tobe made now if weare to stem therising tide of obesity www.nhs.uk/ change4life” 
Page 2
South Street Surgery Patient 
Home visits are provided forhousebound patients
 
Are you a mobile phone user?Did you know 8 out of 10people carry no next of kindetails?The In-case of EmergencyCampaign (ICE) encouragespeople to store next of kindetails under ICE 1, ICE 2 etc.In an emergency, the emer-gency services can look underthe contact in your mobilephone and find the details of your next of kin or whoeveryou would want to be con-tacted under ICE.It is a very simple yet veryeffective step to ensure thatyour next of kin / emergencycontact can be contacted andthey can then provide theemergency services with anyinformation which may beneeded to care for you effec-tively.Sometimes a lack of vital in-formation can result in a delayin getting the right treatment.The scheme started in EastAnglia but can be used any-where in the country and isnot restricted to any particu-lar mobile phone network.Please follow this advice andput an ICE number into yourmobile.Why not do this now?if people book further aheadthan this then more appoint-This is the name we give topatients who do not attendtheir appointments.Each day some appointmentsare wasted because people donot attend.In December 110 patients didnot attend booked appoint-ments this is equivalent tomore than 5 doctor or nursesurgeries or one doctor for 2and a half days.We allow booking up to 2weeks ahead as we have foundments are wasted. Howeverwe do have some appoint-ments which patients fail toattend that they have bookedon the same day.We will be publishing our DidNot Attend numbers on thewaiting room plasma screens.Please let us know if you can-not make your appointment.
ICE mobileDNA’sPatient Survey
 January. Patients are randomlyselected from each surgeryacross the country to com-plete this postal survey.The survey assesses patient’sexperiences of their localNHS services and covers arange of issues that are impor-tant to patients. It can also becompleted on-line or over thephone if this is easier for youthan completing the paperversion.We are currently conductingour annual patient survey.Thank you for taking the timeto complete the questionnaireand returning it to reception.We value your comments andfeedback as this enables us tomake changes to the serviceswe offer so we can bettermeet your needs.The National Patient Survey isalso due to be conducted in
“We are currently conducting our annual patient survey” 
Page 3
DeliveringExcellence in Health
We are currently conductingour annual patient surveyEvery day some appoint-ments are wasted becausepeople do not attend
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