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QMS is the Glue that Binds Business Excellence

QMS is the Glue that Binds Business Excellence

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Published by Bob Herdoiza
CEBOS.com | What is Business Excellence and how do you go about achieving it? We decided to conduct some informal research within our customer base and find out.
CEBOS.com | What is Business Excellence and how do you go about achieving it? We decided to conduct some informal research within our customer base and find out.

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Published by: Bob Herdoiza on Aug 31, 2012
Copyright:Attribution Non-commercial

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06/07/2013

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www.cebos.com
Quality Management System
 
The Glue that BindsBusiness Excellence
 
 
Page 2
 Achieving Business Excellence
Results can be classified into five categories
QualityManagementSystemMetricsManagementPerformanceImprovementCustomerExperienceImprovementManagementImprovement
 
Page 3
Metrics Management System
Why metricsmanagement system?
It is critical to Business
Excellence.
It is essential to measure
performance or continuous
improvement.
Performance metrics includeyield, timeliness, quality,
productivity, utilization, etc.
Such a system should record
the true value of the metrics we
want to record.
Should periodically review themetrics and drop non-usefulmetrics.
MetricsManagement
what is an effectivemetrics managementsystem?

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