Related Docuements
Administrative and Technology Services Outsourcing
An administrative and technology services outsourcing agreement.
From biztree
Relate to Clients on a Business LevelService Level Agreement (SLA) Template
This template provides a format for a Service Level Agreement (SLA) between a ServiceProvider and one or more DIGITAL MEDIA Clients requiring DIGITAL MEDIA services. The purpose of this document is to ensure that resources are in place to provide consistent servicesupport and delivery to the Client by the Service Provider.
Instructions
1. Save this template under a new name before making revisions2. Review & complete all relevant sections in this template3. Replace or remove all colored text from the final draft of this document- Replace all text in
blue
(required)
-
Remove all text in
orange
(instructional)- Replace or remove all text in
green
(examples)4. Reformat all final text to
black
5. Remove the information above before saving final revisions6. Stakeholders are representatives from the Service Provider and the Client
Service Level Agreement (SLA)for
Century 22 International Realestate
by
Stephane Bouclier
Effective Date:
[12 Jun 2007]
Company Name:
Digital Touch
Client Relationship Manager:
Stephane Bouclier
1.Agreement Overview
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between
Digital Touch
andCentury22for the provisioning of DIGITAL MEDIA services required tosupport and sustainthe videos.This Agreement remains valid until superseded by a revised agreement mutually endorsed bythe stakeholders. Changes will be recorded in an Amendments section of this Agreement andare effective upon mutual endorsement by the primary stakeholders.This Agreement outlines the parameters of all DIGITAL MEDIA services covered as they aremutually understood by the primary stakeholders.The
purpose
of this Agreement is to ensure that resources are in place to provide consistentDIGITAL MEDIA service support and delivery to the Client(s) by the Service Provider(s).1. The following Client(s) will be used as the basis of the Agreement
ClientContact Information
Megmegwise@hotmail.comEddyeddytang@hotmail.comPaulpaulflynn@hotmail.comMichaelmichaelandrew@hotmail.com
2.Periodic Review
This Agreement is valid from the
Effective Date
outlined herein and is valid until the
Dateof Termination
.The
Client Relationship Manager
is responsible for regular reviews of this document.Contents of this document may be amended as required, provided mutual agreement isobtained from the primary stakeholders and communicated to all affected parties. The
ClientRelationship Manager
will incorporate all subsequent revisions and obtain mutualagreements / approvals as required.
Client Relationship Manager:
Stephane Bouclier
Review Period
:Quarterly
Previous Review Date:
Monday 2
nd
May 2007
Next Review Date:
Monday 2
nd
August 2007
3.Service Agreement
The following detailed services are the responsibility of the Service Provider in the ongoingsupport of this Agreement.
2
2.1. Service Scope
The following Services are covered by this Agreement;
Reference No.Service
3021Production of videos1910Video Editing2021Uploading and streaming of videos7854Maintenance of videos
2.2.
Client Requirements
Client
responsibilities and/or requirements in support of this Agreement include:
List videos to be produced a week Provide details of the videos to be produced
2.3. Service Provider Requirements
Service Provider
responsibilities and/or requirements in support of this Agreement include:
Uploading of videos
Maintenace and updates of videos.
2.4.
Service Measurement
The following measurements will be established and maintained by the Service Provider to ensure optimal service provision to the Client:
MeasurementDefinitionPerformance Target
UploadingUpload videos to be watchableonlineDone perfectlyMaintenanceMaintenance videosVery Important
2.5.
Service Level Reporting
The Service Provider will supply the Client with the following reports on the intervalsindicated:
Report NameInterval
UploadingWeeklyMaintenanceWeekly
3
of 00
Sla
1,193 Reads
Info and Rating
| Category: | Uncategorized. |
| Rating: | |
| Upload Date: | 06/17/2007 |
| Copyright: | Attribution Non-commercial |
| Tags: |
Leave a Comment