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Use of ICT Systems in CAPE Technologies

Use of ICT Systems in CAPE Technologies

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This paper outlines the evolution of ICT systems and needs in a software company based in Dublin growing from less than 10 employees in the year 2000 to almost 200 employees prior to being sold to a Portuguese company in 2007
This paper outlines the evolution of ICT systems and needs in a software company based in Dublin growing from less than 10 employees in the year 2000 to almost 200 employees prior to being sold to a Portuguese company in 2007

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Published by: Undergraduate Awards on Sep 01, 2012
Copyright:Attribution Non-commercial

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10/27/2013

 
IS1CS1Use of ICT Systems in CAPE Technologies
1
Enterprise Computing – CaseStudy 1
Christmas Project 2007 
Use of ICT Systems in CAPE Technologies
Author: Colin O’BrienStudent #: 07104049Lecturer: Denise LeahySubject: CS1IS1 – Enterprise ComputingContent: Case Study Essay
Colin O'BrienEnterprise Computing 1
 
IS1CS1Use of ICT Systems in CAPE Technologies
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Contents
Contents ................................................................................................................ 2CAPE Technologies ................................................................................................ 3A Brief History ..................................................................................................... 3Main Business ..................................................................................................... 3Competitors ........................................................................................................ 4Consumers of ICT Systems in CAPE ....................................................................... 4Initial Requirements ............................................................................................ 4Maturing Needs .................................................................................................. 5Finance & Accounting ......................................................................................... 5Sales ................................................................................................................... 6Research & Development ................................................................................... 6Customer Support ............................................................................................... 8 Technical Support ............................................................................................... 8Marketing ............................................................................................................ 9Global Services ................................................................................................... 9Executive/Board Level........................................................................................ 9Knowledge Sharing ........................................................................................... 10 The Changing Landscape ..................................................................................... 11Opportunities for the future ................................................................................. 11Bibliography ......................................................................................................... 12
Colin O'BrienEnterprise Computing 2
 
IS1CS1Use of ICT Systems in CAPE Technologies
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CAPE Technologies
A Brief History
CAPE Technologies (CAPE) was founded in 2000 by 3 former Ericsson colleagues,Phillip Sharpe, Michael Adams and Michael Slevin. Phillip, Michael A. and MichaelS. share a wealth of business and technical knowledge between them in thecontext of the mobile and fixed line telecommunication industries.In collaborating together, the 3 founder members of CAPE sought to create abusiness which would initially provide high end, much sought after consultingservices to the telecom industry and which would later carve out a marketleading niche in the Revenue Assurance & Roaming Management sectors of theindustry.
Main Business
At its inception CAPE was primarily a services based organisation, providingmuch needed expertise to the telecom market being served, in the form of highly skilled & knowledgeable IT professionals. This consulting based approachprovided in the region of 80 – 90% of CAPE’s revenues, with the remainingpercentage being made up of revenue generated from minor ‘one-off’ productdesigns delivered to customers.Over the course of the initial 2 years of CAPE’s involvement in serving thetelecom industry, it became apparent that there was a very real need forsoftware systems which would allow telecom operators, specifically mobiletelecom operators, to maximise the revenue being generated in the form of traffic on the operator’s network. To achieve this, CAPE set about designing 2 systems which would slot into amobile operator’s Customer Care & Billing System (CCBS) application stack, oneof which would allow an operator to reduce the cost of handling andmanipulating data generated by foreign subscribers roaming on the network,called RoamBroker. The second system, RevenueOffice, was designed to allowoperators to pinpoint areas of the network where revenue was, potentially,leaking due to the loss of records, either traditional voice & messaging traffic ormodern value added services content, through anomalies, software or otherwise,on network switching equipment or design flaws in the CCBS applications.With the advent and subsequent success of both RoamBroker & RevenueOffice,CAPE swiftly moved from being a services based consultancy to a fully fledgedproducts based organisation within the first 3 years of its existence. This success was recognised by the Irish Software Industry (ISA) in 2004, whenCAPE was the recipient of the ‘New Company of the Year award’ 2004 (ISA: ISA2004 Awards Winners)
Colin O'BrienEnterprise Computing 3

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