Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
1Activity
0 of .
Results for:
No results containing your search query
P. 1
Sample Usability Study

Sample Usability Study

Ratings: (0)|Views: 169|Likes:
Published by Brittany Turner
Sample usability study of a public library website with attention to youth users. Conducted by six students at the University of Alabama.
Sample usability study of a public library website with attention to youth users. Conducted by six students at the University of Alabama.

More info:

Published by: Brittany Turner on Sep 03, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

01/03/2014

pdf

text

original

 
 
Usability Study
Youth: Ages 12 – 16Conducted March 2011
 
Conducted by:
Caitlin Anderson Karen King
cmanderson3@crimson.ua.edu karen_rl_king@yahoo.com
 Lamont PearsonLeah Davies
Brittany Turner
Turner.Brittany@gmail.com
 
Joe Famighette
 
 
Table of Contents
I. Introduction........................................................................................................3II. Methodology.....................................................................................................5III. Part 1. Demographics Results.........................................................................7Figure 1. Respondent Demographics and Internet Use....................................7Figure 2. Frequency of Internet Use..................................................................8Figure 3. Purpose of Internet Use.....................................................................8IV. Part 2. Usability Assessment Results..............................................................9Figure 4. Task One: Library Information (Contact)............................................9Figure 5. Task Two: Library Services..............................................................10Figure 6. Task Three: Catalog and Book Bag.................................................11Figure 7. Task Four: Calendar.........................................................................11Figure 8. Task Five: Catalog and/or Databases..............................................12Figure 9. Task Six: Student Support................................................................13Figure 10. Task Seven: Catalog and Multimedia.............................................13V. Part 3. Exit Question Results..........................................................................14Figure 11. Ease of Tasks................................................................................14Figure 12. Site Preferences.............................................................................14VI. Analysis.........................................................................................................15VII. Recommendations........................................................................................16Appendix A. Consent and Waiver Form..............................................................19Appendix B. Survey Part 1..................................................................................20Appendix C. Survey Part 2..................................................................................21Appendix D. Survey Part 3..................................................................................24Appendix E. Initial Distribution Email..................................................................25Appendix F. Reminder Email..............................................................................26
2
 
 
I. Introduction
The Guntersville Public Library is located in Guntersville, a community of over7,000 people in Marshall County, Alabama.As of the 2000 census, the community is comprised of 88.17% White, 8.53%Black, 2.87% Latino, and less than 1% Native America, Asian and PacificIslander. The community includes over 3,000 households and nearly 2,000families, with 25.7% households including at least one child under the age of 18.22.4% of the population is under the age of 18. The median household income is$29,882 and the median family income is $39,464, leaving 11.2% of families and14.2% of the population below the poverty line. The target audience of theGuntersville Public Library website is this community as a whole; this study,however, focuses on how the website serves the youth demographic, definedherein as those persons aged 12-16 years.The Guntersville Public Library (and its website by extension) is a single centrallibrary within the Marshall County Library Cooperative system. It offers nine adultpublic internet terminals, three children’s internet terminals, one Macintoshterminal, and free WiFi service. 17, 622 users are registered to borrow librarymaterials and a library card is required for access to computers, databases, andthe catalog. The library serves between 1,200 and 1,800 patrons each month.Of these users, approximately 5,000 are under the age of 18. Patrons that fallinto the youth demographic have access to a variety of library resources throughthe library’s website, including the Alabama Virtual Library and its databases,Accelerated Reader Programs, e-books, TumbleBook Library, HomeworkAlabama, and Rosen’s Teen Health & Wellness website.The purpose of the Guntersville Public Library website(http://www.guntersvillelibrary.org/Default.aspx) is to serve as an extension, or a“digital branch,” of the library by providing access to library resources, services,and general information. For example, users may consult the site for informationabout upcoming library events (such as yoga or story hours), to gain access toan online catalog of library materials, and to conveniently obtain a list ofresources and services available to patrons. According to Library Director BethWheeler Dean, the website will eventually offer increased functionality andinteractivity (book reviews, comments, blogs, online reference). It is the intent ofthe Guntersville Public Library to increase services for the community’s youthfulpatrons in the future. At present, the Guntersville Public Library website seeks toaccomplish its goals by maintaining a site of the following format: a navigationmenu with several access points or “tabs” (tabs include Home, About, News,Services, Calendar, Contact, Catalog, and OverDrive). In addition to this menu,links to various resources (such as AVL) appear on the homepage.
3

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->