Communication

Communication is the art of transmitting information, ideas and attitudes from one person to another.

It is the process of meaningful interaction among human beings.

COMMUNICATION PROCESS
Medium

Barrier
SENDER (encodes) RECEIVER (decodes)

Barrier

Feedback/Response

COMMUNICATION DIRECTIONS

Non Directive

Highly Directive

Same Level Communication

COMMUNICATION NETWORKS

FORMAL NETWORKS

INFORMAL NETWORKS

Tools of Communication
There are four basic communication tools: Listening Speaking Reading

Writing

TYPES OF COMMUNICATION

VERBAL Written Speech(Oral) Non- Verbal Expressions Body Language Gestures

BARRIERS IN COMMUNICATION
Noise Inappropriate medium Assumptions/Misconceptions
Video 1 Video 2

Emotions
Language differences Poor listening skills Distractions

NON VERBAL COMMUNICATION

BEHAVIOR BODY LANGUAGE ATTITUDE

GESTURES
VIDEO

BODY LANGUAGE
It is estimated that over 75 percent of the messages we deliver are communicated nonverbally. We express ourselves using what is known as body language .

VIDEO

STRATEGIES TO IMROVE COMMUNICAION

Work on body language
Do not speak only to impress someone. Look presentable and confident. Think and speak. Use simple vocabulary. Listen more