remembering
the
customers
When two companies become one, it’s tempting to focus on thetactics and cost of the deal. While the nancial implicationsof the union may make complete sense, how the new entityis presented to the public may have greater implications onthe long-term success of the relationship. According to KenFenyo, associate partner at the branding consultancy Prophet,there is a direct correlation between successful mergers andacquisitions and the focused consideration of the end user bythe M&A team.In an M&A rebranding environment, marketers need to keeptheir customers at the forefront of their thinking as they createthe new public persona. The new corporate brand needs tofoster excitement in your audience, bolster their condence,explain how they will benet and make them feel like partof the new family. Your customers’ initial response to therecreated corporate structure is a valuable indicator of whetheryou are going to be one of the two in ten deals that succeed orone of the eight in ten that fail.One of the most effective strategies for ensuring a condentmessage to your audience is to be sure your post-merge imageis clear in the eyes of your employees. For a rebranding effortto succeed long-term it must be thoroughly conveyed internally.Consistent communication to your employees about who youare now as a company will calm their nerves, decreasingthe threat of a mass exodus of valuable talent, and create astable narrative for your customers. When your employeesfeel condent in the future of the new structure, they willcommunicate that conviction to the marketplace.
Blending Corporate Families | 2
“Consistentcommunicationto your employeesabout who you areas a company willcalm their nerves,decreasing thethreat of a massexodus of valuabletalent, andcreate a stablenarrative foryour customers.”
Leave a Comment