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Enterprise Mobility Advisory for Leading Fortune 500 CPG Firm

Enterprise Mobility Advisory for Leading Fortune 500 CPG Firm

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Published by: estdocs on Sep 06, 2012
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 1 © 2012, Endeavour Software Technologies
Enterprise Mobility Advisory for Leading Fortune 500 CPG Firm
 
Kimberly-Clark (www.kimberly-clark.com) is a leading brand in the consumer packaged goods (CPG)space. They have been in business for 140 years and serve its brand in more than 175 countries.The main objective of this consulting assignment was to develop a strategy and roadmap forbuilding K-
C IT Services’ (ITS) capability and infrastructure to deliver applications on
smartphonesand tablets.
Need of an Enterprise Mobility Strategy
Mobility is a journey, not destination.
The implementation of mobility solutions requires enterprises to build capability and strategy tosynthesize many essential mobility requirements e.g. devices, networks, applications, integrationwith complex data systems, workflow, identification of the right mobile device management(MDM) and middleware (MEAP) platforms etc. There arrives need for an enterprise to identify itsmobile users, understand their needs, assess various mobility parameters and their impact, andbuild a well-defined mobility strategy and roadmap for mobility adaption.Endeavour played a mobile systems integrator (MSI) role and advised K-C to articulate its mobilityvision, strategy and implementation roadmap. Endeavour
’s
domain experts and thought leadershelped K-C executive management optimize their total cost of ownership (TCO) by bringing bestmobility practices, vertical depth and mobility expertise.
MOA Services Offered by Endeavour-The Mobility Company
Endeavour’s
M
obile
O
pportunity
A
ssessment (MOA) program specifically caters to this need of enterprises. Endeavour is advising several fortune 500 firms and billon dollar brands to help themgo mobile. We do this with our 3-step MOA process. Our vertical experts and mobility analystsassess your people, processes and technology from a mobility perspective and arrive to a well-defined mobility strategy and roadmap for mobility adaption and execution. Our Advisory Servicesinclude:
 
Mobility Vision, Implementation Roadmap
 
Mobile Security Strategy
 
Mobile Digital Marketing Strategy
 
Enterprise Mobile Compliance (HIPAA, GxP, FDA etc.)
 
Build vs. Buy
 
MEAP
 –
Identification, Selection, Integration & Migration
 
Mobile Device Management (MDM)
 
Mobile ROI / TCO Analysis & Telecom Expense Management
 
Mobile Technology Validation (native vs. web vs. hybrid; SoMoClo; online vs. offline)
 
People, Process & Technology Roadmap
 
Mobile Applications Strategy (Internal vs. External)
 
 2 © 2012, Endeavour Software Technologies
Case Study: Mobility Strategy Advisory for Kimberly-Clark
As a 1
st
step towards mobility adaption, K-C decided to take a holistic approach towards mobilityand build an enterprise mobility strategy and roadmap that could help K-C decision makers identifyTCO and understand the ROI from mobile implementation before starting to invest into variousmobile applications. The challenges include:
 
What is needed at K-C in terms of people, process and organization capability to developmobile applications?
 
How to develop the IT Services (ITS) department’s capabilities and infras
tructure to developand deliver mobile applications?
 
Knowhow on Enterprise Mobility, the factors influencing enterprise mobility and theirimpact. What does it take to enable enterprise mobility at global scale?
 
Selection of the right device management tools; Build vs. Buy analysis of mobile middlewareand device management platforms.
 
Building Mobile Software Development Life cycle for ITS.
 
Application Distribution Strategy.
 
Firm’s Global Mobile Digital Marketing Strategy, Needs and Application possibilitie
s forconsumers.
 
IT Governance
 –
 
compliance against firm’s security policies.
 
 
Telecom expense management and data optimization.
 
Applications Strategy and Identification e.g. Internal vs. External.
 
What are the costs and ROI of enterprise mobile development?
Mobile Opportunity Assessment -
Endeavour’s Approach
Endeavour followed a 3 step MOA process and worked closely with K-C executive managementand various business teams to
understand
,
analyse
and
recommend
a mobile implementationroadmap for mobility adaption at K-C.
 
 3 © 2012, Endeavour Software Technologies
Value Gained by Kimberly-Clark
Endeavour helped K-C articulate a mobility vision, strategy and roadmap to establish aneffective foundation for mobile application delivery at K-C. The deliverables were in the formof a
strategy report
,
proof of concepts
for quick-win applications, and phased wise
implementation roadmap
followed by an
executive presentation
to the K-C execution team.Below are the areas that Endeavour assessed and analyzed as part of this assessment.
Mobile Device and User Management Strategy and Process
Ensure that the introduction of new mobile devices is implemented seamlessly into the K-CITS environment. This requires extending the existing infrastructure to enable Mobile DeviceManagement, Mobile User Management, and key elements of application provisioning.Projects to evaluate several software productions and solutions available for BUY vs. BUILDdecisions will need to be undertaken as a priority.
Security
Ensure that security policies, standards, and a framework are defined from Day 1. The goalwas to ensure adoption of K-C ITS security policies already in place in the K-C Mobilityenvironment. This is then implemented as a key first set of project deliverables along withfirst set of mobile applications being developed.
K-C Mobile User Categorization
The Mobility User (both internal and consumer) is defined and categorized, and a clearunderstanding of what they need in terms of mobile applications is documented to guidefuture development.
Mobile Applications Strategy and Quick-Win Projects
Over the short term, K-C needs to collect Mobile application needs based on its owncategorization of users and other dimensions such as functions and type of applications(content, transaction workflow, and analytics). This should also extend to the consumerapplication needs. This starts with the development of the quick win application projects,and then extends to other applications.
Define and Develop the K-C Mobile Enterprise Applications Platform
Define the roadmap for building the K-C Mobile Enterprise Application Platform (MEAP) andintegration to both front-end and back-end K-C Enterprise applications. The MEAP willconsist of both in-house developed modules and purchased tools and products that areintegrated into the existing K-C ITS infrastructure.

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