Java EE Support Patterns
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8 Ways to improve your Java EE Production Supportskills
8/11/2012 P-H2 COMMENTS
Everybody involved in Java EEproduction support knows this job can bedifficult; 7/24 pager support, multipleincidents and bug fixes to deal with on aregular basis, pressure from the clientand the management team to resolveproduction problems as fast as possibleand prevent reoccurrences. On top of your day to day work, you also have totake care of multiple applicationdeployments driven by multiple IT delivery teams. Sounds familiar? As hard as it can be, the reward for your hard work can be significant. You may have noticedfrom my past articles that I’m quite passionate about Java EE production support, root causeanalysis andperformance related problems. This post is all about sharing a few tips and workprinciples I have applied over the last 10+ years working with multiple Java EE productionsupport teams onshore & offshore.This article will provide you with 8 ways to improve your production support skills which mayhelp you better enjoy your IT support job and ultimately become a Java EE production supportguru.
#1 – Partner with your clients and delivery teams
My first recommendation should not be a surprise to anybody. Regardless how good you arefrom a technical perspective, you will be unable to succeed as a great production supportleader if you fail to partner with your clients and IT delivery teams.You have to realize that you are providing a service to your client who is the owner andmaster of the IT production environment. You are expected to ensure the availability of thecritical Java EE production systems and address known and future problems to come. Stayaway from damaging attitudes such as a false impression that you are the actual owner or getting frustrated at your client for lack of understanding of a problem etc. Your job is to get allthe facts right and provide good recommendations to your clients so they can make the rightdecisions. Over time, a solid trust will be established between you and your client with greatbenefits & opportunities.
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8 Ways to improve your Java EE Production Support skills ~ Java EE S...http://javaeesupportpatterns.blogspot.de/2012/08/8-ways-to-improve-you...1 de 718/09/2012 01:11 p.m.