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5.17 Requesting a Seizure or Deposit

5.17 Requesting a Seizure or Deposit

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Published by: CursedDiamonds on Sep 21, 2012
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Tiltproof Incorporated
Requesting a Deposit or Seizure
Document No.5.17Effective Date12/24/2007Revision DateApprovalGN SM
1.0Purpose:
This document establishes how to handle requests for deposits or seizures.
2.0PersonsAffected:
1)Fraud Analysts
4.0Policy:
1)Fraud Analysts handle deposit and seizure requests through the fraudoperations mailbox <fraudoperations@fulltiltpoker.com>.
This mailbox is accessed through<http://mail.fulltiltpoker.com/login.php>.
This mailbox is checked daily by Fraud Analysts on all shifts.2)Seizure requests are initiated to seize funds from players confirmed guiltyof involvement in fraudulent activity.
Accounts that receive funds from hacked player accounts
Collusion
Chargebacks3)Deposit requests are initiated to compensate innocent players who werefinancially impacted by fraudulent activity.
Hacked accounts
Victims of collusion4) Always alert a Fraud Team Lead or the Fraud Manager to seizure or deposit discrepancies.
 
3.0Forms,Checklists,Flowchart:
1)Monthly deposit and seizure spreadsheet:
[S:\FTP_FRAUD\DAILY  REPORTS\(Month)-Daily Deps+Seizures.xls].
2)Printable version: \\tpfs1nw\workflow$\HANDBOOK-FRAUD\PrintVersions\Fraud Handbook\5.17 Requesting a Seizure or Deposit.doc
 
Tiltproof Incorporated
5.0Procedure:
A)Deposit Requests1) Notate the player account with:
“DEPOSIT: $XXXX, requestsent. Reason for deposit: XXXXXXX”.
2)Open the deposit and seizure spreadsheet for the current month in
[S:\FTP_FRAUD\DAILY REPORTS\(Month)-Daily Deps+Seizures.xls]
.3)Enter the deposit details:a)Date b)Type: Depositc)Player IDd)Amounte)Fraud Analystf)Email Required: Yes/No
A player will need to be sent an email when the deposit iscomplete if they have not been informed of the deposit, or if thestatus of their account will change.g)Item Actioned – Leave blank h)Fraud Analyst – Leave blank i)Email Sent – Leave blan j)Additional Notes: Enter a brief explanation of the reason for thedeposit.
Collusion Victim
Hacked Account4)Save and close the spreadsheet.B)Seizure Requests1) Notate the player account with:
“SEIZURE: $XXXX, requestsent. Reason for seizure: XXXXXX”.
2)Open the deposit and seizure spreadsheet for the current month in
[S:\FTP_FRAUD\DAILY REPORTS\(Month)-Daily Deps+Seizures.xls].
3)Enter the seizure details:a)Date b)Type: Seizurec)Player IDd)Amounte)Fraud Analystf)Email Required: Yes/No
A player will need to be sent an email when the seizure iscomplete if they have not been informed of the seizure, or if thestatus of their account will change.g)Item Actioned – Leave blank h)Fraud Analyst – Leave blank 
 
Tiltproof Incorporatedi)Email Sent – Leave blan j)Additional Notes: Enter a brief explanation of the reason for theseizure.
Colluders
Underage4)Save and close the spreadsheet.C)Sending the Daily Seizure and Deposit Requests1)At 7:30am daily, open the deposit and seizure requests spreadsheet for thecurrent month located in
[S:\FTP_FRAUD\DAILY REPORTS\(Month)- Daily Deps+Seizures.xls].
2)Create two green rows immediately beneath seizure and deposit requestsfor the previous day and enter the following information:a)Date Sent: DD-Month-YY when the daily requests are being sent. b)Sent By: Name of Fraud Analyst sending the requests.3)Save the spreadsheet.4)Highlight the rows containing seizure and deposit requests for the previous day.5)Select Ctrl+C to copy the selected content.6)Create a new spreadsheet in Microsoft Excel.7)Select Ctrl+V to paste the content copied from the spreadsheet into thenew spreadsheet.8)Save spreadsheet as
[S:\FTP_FRAUD\DAILY REPORTS\(today’s date MMDDYY).xls].
S:\FTP_FRAUD\DAILY REPORTS\082707.xls9)Access the fraud operations mailbox located athttp://mail.fulltiltpoker.com/login.php.a)Attach the spreadsheet to a new email and send it to thecorresponding addresses:
Deposit requests: <lfarrel@tiltproof.ca> and<rmurphy@tiltproof.ca>.
Seizure requests: <fraudoperations@pocketkings.ie>.10)Delete the daily spreadsheet from
[S:\FTP_FRAUD\DAILY REPORTS]
after it has been sent.
The information is recorded on the monthly spreadsheet.D)Receiving a Seizure or Deposit Confirmation1)Open emails in the fraud operations mailbox that are responses to depositand seizure requests.2)Open the deposit and seizure requests spreadsheet for the current monthlocated in
[S:\FTP_FRAUD\DAILY REPORTS\(Month)-Daily Deps+Seizures.xls]
3)Enter the email information in the following columns for thecorresponding day in the spreadsheet:a)Date RCVD: the date the email was received.

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