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Credit Card Chargeback Reversals

Credit Card Chargeback Reversals

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Published by CursedDiamonds

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Published by: CursedDiamonds on Sep 21, 2012
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09/21/2012

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Tiltproof Incorporated
Credit Card Chargeback Reversals
Document No.Effective Date03/12/2008Revision DateApprovalSM
1.0Purpose:
This document establishes how to handle requests to reopen an account after acredit card chargeback reversal.
2.0PersonsAffected:
1)Fraud Analysts
4.0Policy:
1)Credit card chargeback reversals occur when a player cancels achargeback they initiated on a deposit to Full Tilt Poker.2)We cannot collect the funds owed when a credit card chargeback isreversed and have to resolve any disputed charges with players directly.3)If a player claims they reversed the credit card chargeback and want their Full Tilt Poker account reopened, we need them to reinitiate thechargeback dispute and pay us directly.
This is the only situation where we ask a player to initiate or reinitiate a chargeback dispute.4)If a player claims their financial institution won’t allow them to reinitiatea cancelled chargeback dispute, they must deposit the amount owed intotheir Full Tilt Poker account before we can reopen their account.
5.0Procedure:
1)If the player claims they reversed their chargeback dispute with their financial institution, send them
frd.cb.reversal
.2)If the player claims their financial institution won’t allow them toreinitiate their chargeback dispute:a)Send them
frd.cb.unreversal
. b)Create a new email from your Tiltproof email account.
3.0Forms,Checklists,Flowchart:
1)Printable Version: \\tpfs1nw\workflow$\HANDBOOK-FRAUD\PrintVersions\Fraud Handbook\Credit Card Chargeback Reversals.doc

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