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TOC - Fraud Policy and Procedure Manual

TOC - Fraud Policy and Procedure Manual

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Published by: CursedDiamonds on Sep 21, 2012
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Fraud Policyand ProcedureManual
 
TILTPROOF
Fraud Policy and Procedure Manual
©
Tiltproof Incorporated610 Sixth Street • Suite 217New Westminster, British Columbia V3L 3CSPhone 604.629.2086 • Fax 604.629.2337
 
Table of Contents
5.2Fraud Detection
5.2.1Red Alerts5.2.2 Cashout Procedures5.2.3 Chip Dumping5.2.4 Pausing-Trapping Fraud Related Accounts5.2.5Sending Fraud Templates5.2.6Finding Fraud in a Know1005.2.7Finding Fraud in Stuart5.2.8Finding Fraud in WAT5.2.9 Fraud Template Requirements5.2.10 Identifying Fraud5.2.11Responding to Closed Accounts due to Fraud orCollusion5.2.125.2.13FirePay Deactivations/ Reactivations
5.15Collusion
5.15.1Request for Explanation (RFE)5.15.2Request for Action (RFA)5.15.2.1 Request For Action Cash Games5.15.2.2 Request For Action SNG or MTT5.15.2.3 Request For Action Fund Transfer5.15.3Investigating collusion5.15.3.1Chat Cheaters in Live Cash Games5.15.3.2Chat Cheaters in Ring Games5.15.3.3Chat Cheaters in Sit and Go and MTT Cases5.15.3.4Collusion Live Cash Game Cases5.15.3.5Collusion Sit and Go and MTT Cases5.15.3.6Collusion Tournament Cases
5.16Hoax Sites
5.16.1Handling a New Hoax Site5.16.2Hoax Investigation Process5.16.3Investigating a hoax or account compromise email5.16.4Initial Response for Hoax Related Emails5.16.5Hoax Fund Transfers
5.17Requesting a Deposit or Seizure

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