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Security Team Training

Security Team Training

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Published by CursedDiamonds

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Published by: CursedDiamonds on Sep 21, 2012
Copyright:Attribution Non-commercial

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09/21/2012

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Security Team Training*Fraud*
 
Overview
1a. Handling an account that we received a chargeback for.
1b. Handling an account suspended/trapped due to association withchargeback player (1a.)
2a. Hacked Accounts
 –
Friend/Family Member/Friendly Fraud
2b. Hacked Accounts
 –
Hoax / Keylogger / Foreign Login
3. Trapped Accounts
 –
When to stay shut, when to open, serials tountrap, looking for other emails from trapped players.
4. Off-site transfers / chat scam victims
5. FirePay / Nexum deactivations/associations
6. Affiliate Fraud
 –
Cost per acquisition fraud
7. Processing ID and when to request it
8. Bookkeeping
 –
Trap/Untrap/Seizure Log and emailing Dublin.
 
1a. Handling an account that we received achargeback for.
EXAMPLE: Player- vtmc (Kana ID: 806126)
S:\FTP_Fraud_Department\TEMPLATES\CC Processor Templates
1. Receive email from customer asking why account is closed2. Issue template (1.) explaining chargeback and possible descriptor confusion3. Player emails back wanting to repay debt. Issue template 2a or 2b.4. Review account to work out discrepancy whether we owe player, or theyowe us.a) If we owe player, then submit a report to Dublin to have funds re-deposited. (emaildquach@tiltware.comandgcoronado@tiltware.com) b) If player owes us, then we reopen account with limited access and haveplayer email us once funds have been deposited/transferred in. We will thensend email to Dublin to have funds seized. (fraudoperations@tiltware.com)5. Once action has been taken by Dublin, then remove all restrictions onaccount and email player. Issue template 3.

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