Position ProfileSeptember 2012Page 3The ideal candidate will be a strong leader, customer-focused and committed to the higheststandards of excellence, integrity, accountability, and stewardship, who possesses a reputation forworking collaboratively with internal and external constituencies, and who has demonstrated an abilityto inspire commitment, foster innovation, and deliver results.
Oversee Operations, Infrastructure & Architecture and Networking & Telecommunicationsactivities providing strategic vision and leadership.
Initiate and foster business partnerships across the University that increase efficiency andeffectiveness; balance business partner needs with University and OIT priorities, businessstrategies, and objectives.
Provide direction on developing and maintaining automated processes and procedures tocomplete service requests and provisioning.
Collaborate with directors and senior managers to drive ITIL-based operational support modelsacross enterprise applications and systems.
Cultivate an environment encouraging continuous improvement identification and implementationopportunities.
Ensure the highest levels of stability and performance for enterprise systems.
Manage workflow and determine optimal allocation of tasks to teams and other resources.
Provide direct oversight for managers including performance evaluations, coaching andprofessional development.
Plan and manage budgets, in collaboration with OIT Finance.
BA/BS degree in MIS, Computer Science, Business or other field and 5 years of formalmanagerial experience in a large IT organization.
Broad infrastructure experience to include several of the following: experience managing servers,storage, back-ups, virtualization platforms, data centers, cable infrastructure, and networking andtelecommunication infrastructure.
Experience in supporting a broad base of users and systems.
Proven successful time management, problem solving and analytical skills in an informationtechnology setting.
Demonstrated ability to work with a variety of constituents.