_________________________________

_________________________________
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Designing, Deploying, and Managing

SAP Employee Self-Service (SAP
ESS) and SAP Manager Self-Service
(SAP MSS) Solutions: New Strategies
and Guidelines
Brandon Toombs, Sarah Goff Loconto
AspireHR

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2008 Wellesley Information Services. All rights reserved.

In This Session

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Discuss the strategic potential of ESS, MSS, and the

Portal on which they reside
Demonstrate ESS and MSS functionality
Discuss implementation strategies

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1

What Well Cover

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Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

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2

What Is Employee Self-Service (ESS)?

_________________________________

Collection of services designed to provide individual

employees access to view and maintain their own data
ESS today

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Currently in its third generation

Runs within the SAP Portal
Has become a de facto requirement for business where a
sizable percentage of employees have computer access

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3

What Is Manager Self-Service (MSS)?

_________________________________

Integrated applications that give managers information

and process initiation capability for their staff
MSS today

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Currently in its second generation

Runs within the SAP Portal
Not as prevalent due to change management challenges

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4

From Promise to Reality, Typical ESS and MSS

Implementations

_________________________________

A typical lifecycle

_________________________________

Bold plans are made for ESS and MSS

Stakeholders are greeted with visions of the packages
promise:
f High visibility
f High organizational excitement
f Promises of increased efficiency
f Promises of employee and manager empowerment
f HR Self-Service Nirvana

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5

A Typical Outcome

Reality may differ quite a bit from the promise

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ESS is implemented as part of the implementation of SAP HR

f Paychecks online, some data entry
Limited MSS is rolled out shortly thereafter
f Managers see little value
f Managers feel HR work is being pushed on them
Due to implementation hangover, future functionality is never
rolled out
f Not enough budget or political clout

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Result

_________________________________

Limited ESS/MSS impact

The promise of ESS/MSS is never realized

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6

This Doesnt Have to Be the Reality

ESS and MSS are powerful packages capable of the very

things that are promised:
f
f

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Reduce and simplify data entry

Hone your workforce via Talent Relationship Management,
Performance Management, MSS, etc.
Empower employees and managers to do more for
themselves
Free up HRs valuable time for more strategic HR efforts

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Through some careful planning, organizations can

implement in a manner that will help make the reality
closer to the promise

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7

What Is the Value of ESS and MSS?

Transactional

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Reduce administrative overhead by eliminating the manual

steps in common processes
Put data update capabilities closer to the source, reduce the
need for HR to be data entry specialists
Solidify your audit trail to meet Sarbanes-Oxley requirements

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Talent management

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Provide information and tools to managers to allow them to

identify, develop, and retain their employees
Provide employees the ability to manage their skill sets and
careers

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8

The Other Value

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ESS and MSS are the primary means of interaction most

employees have with HR
These services therefore carry great weight in the
enterprises perceptions of HR
The questions to ask:

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How do you want to position your HR department in the minds

of the business?
How do your ESS/MSS solutions fit within this marketing
strategy?

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9

HR and the Business the Perception

_________________________________

We have a marketing problem

_________________________________

Most HR organizations have ghettoized themselves literally to

the brink of obsolescence. They are competent at the
administrivia of pay, benefits, and retirement, but companies
increasingly are farming those functions out to contractors who
can handle such routine tasks at lower expense. *

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ESS and MSS can either reinforce this view or re-cast HR

in the role of strategic partner

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* From Why We Hate HR by Keith Hammonds of Fast Company

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10

HR and the Business the Reality

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HR professionals have the tools and capability to

cultivate the workforce if given the opportunity

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As companies gain control over the HR transactional systems,

they are turning their attention to HCM applications aimed at
helping LOB managers acquire, develop, measure, and manage
their workforce. *

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* From The Human Capital Management Applications Report, 2004-2009 by AMR Research

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11

HR and the Business the Opportunity

ESS and MSS now include tools that can help you meet
your HCM strategic goals

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Attract the right employees

Develop those employees
Retain your employees

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Not just:

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Pay your employees the right amount

Send the paychecks to the right place

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12

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

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13

ESS Whats in It for Me as an Employee?

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I can take ownership of my data, raising my comfort level

that its correct
I dont have to call in to a service center to handle most
tasks: its quick and convenient
I can obtain the information I need to complete my life
event without having to dig around an HR intranet

I can take greater ownership of my career

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14

Example: Address Change Without ESS

Without ESS

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Employee fills in change of address form

Mails/faxes to HR
Administrator inputs into SAP

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Problems

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Slower
Three points of failure:
f Employee writes down wrong information
f Document gets lost in mail or fax is unreadable
f Administrator makes keying error
Audit trail shows administrator made the change in SAP not
the employee

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15

Example: Address Change With ESS

With ESS

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Employee logs into ESS

Employee updates data in real time

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Benefits

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Instant
Only one point of failure: employee mis-key
Audit trail shows employee made change

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16

Most Popular ESS Services

_________________________________

Change of address
Change of bank information
Benefits enrollment
Timesheets
Leave requests
View paycheck
View benefit data

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17

ESS Service Thumbnails

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Address change

_________________________________

Allows employees to
change their addresses
Key validation
f Zip code must be
correct for state

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18

ESS Service Thumbnails (cont.)

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Bank information

_________________________________

Change direct deposit

information
Key validation
f Routing number
must be valid

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19

ESS Service Thumbnails (cont.)

_________________________________

Family members/
dependents

_________________________________
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Most commonly used

to feed to benefits
enrollment

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20

ESS Service Thumbnails (cont.)

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Benefits enrollment

_________________________________

Web-enabled version
of SAP benefits
Key validation
f Too many to
mention!

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21

ESS Service Thumbnails (cont.)

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Timesheet

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Used to input employee time

Key validation
f Check for valid cost centers

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22

ESS Service Thumbnails (cont.)

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W-4 change

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Change federal or
state withholding
Key validation
f Employee must
declare that they
are entitled to
allowances

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23

ESS Service Thumbnails (cont.)

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Leave request

_________________________________

Allows employees to
request time off
Key validation
f Check whether
employee has
enough vacation
for request

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24

ESS Service Thumbnails (cont.)

_________________________________

Whos who

_________________________________

Employee directory
Pulls data from
various points
within SAP

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25

ESS Demo

_________________________________

Address change
Bank change

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26

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

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27

MSS Whats in It for Me as a Manager?

I can view my employees data quickly

_________________________________

View my direct reports and lower levels as well

_________________________________

I can initiate personnel activities

_________________________________

_________________________________

Initiate pay raises

Switch cost centers

_________________________________

I can develop my people and my organization

_________________________________

Deliver performance appraisals

Administer compensation plans
Develop requirements for my jobs
Plan for succession
Search for talent

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28

MSS How Does It Work?

Displays managers employees based on the SAP org

structure

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Normally based on the Head of Org Unit relationship

_________________________________

Shows direct reports or all subordinate employees

With minor development, can allow proxy access for a
managers secretary

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Not recommended, but often a requirement

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29

MSS Service Thumbnails

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Universal worklist

_________________________________

Used to launch workflow approvals

Can set up a substitute to handle workflows on a
temporary basis

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30

MSS Thumbnails

_________________________________

General information page

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Click on employee

_________________________________

Data is updated below

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31

MSS Thumbnails (cont.)

_________________________________

Compensation information page

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Salary survey data

_________________________________
Salary adjustment history

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32

MSS Thumbnails (cont.)

Personnel development page

_________________________________
Qualifications held by
employee

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Look at requirements of
position

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Recommend training courses

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33

MSS Thumbnails (cont.)

_________________________________

Personnel
change requests

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Integrated Adobe
forms
Provide up-front
data validation
Use SAP
workflow for
approval
Latest generation
(HR Processes
and Forms) can
automatically
update SAP

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34

MSS Thumbnails (cont.)

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Compensation planning

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Administer compensation plans

Integrates with performance appraisals

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35

MSS Demo

_________________________________

Personnel development
Personnel change request

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36

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

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37

What Is the SAP Portal?

_________________________________

Generally speaking, a portal is a Web-based interface

that allows people and organizations to access and
exchange information online
SAP NetWeaver Portal offers a single point of
access to:

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SAP and non-SAP information sources

Enterprise applications
Information repositories
Databases
Tools and services

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38

What Is the SAP Portal? (cont.)

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SAP Portal provides access to internal and external

resources
Integrated in a single user experience
Single sign-on functionality enables ease of access
SAP placed in the leader quadrant of the Gartner 2007
Horizontal Portal Magic Quadrant

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39

Portal Integration in the Enterprise

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ERP
TREX
Search
Engine

Document
Management

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Other
Business
Applications

BI

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External
Web Sites

MSS

_________________________________

ESS

A single integration point for many tools and resources

40

Portal Roles and HR Services

_________________________________

Employee Self-Service and Manager Self-Service are key

HR tools delivered through the Portal
Use of the Portals role functionality enables you to
deliver different service and content combinations to
different employee populations

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Different geographies may desire a different set of ESS services

f For example, remuneration statement may not be applicable
in countries not using SAP Payroll
Managers in different organizations or levels of the enterprise
may require different sets of MSS reporting tools
f For example, executives may want access to headcount
planning tools
41

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Portal Roles

_________________________________

Portal roles allow you to provide tailored information and

services based on employees:

Location
Job function
Management level
Employment status
Organization
Personalized areas of
interest

_________________________________
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Location:
Location:
New
New York
York
Manager:
Manager: Yes
Yes

Org:
Org:
Accounts
Accounts
Receivable
Receivable

_________________________________

Employee:
Employee:
Yes
Yes

_________________________________
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Title:
Title:
Manager
Manager of
of
A/R
A/R

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42

Portal Roles (cont.)

_________________________________

Your HR data provides information used to tailor what

the user sees in the Portal

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Manager/Supervisor
Manager/Supervisor
Relationships
Relationships

_________________________________
Personnel
Personnel
Area
Area

_________________________________
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Employee
Employee
Group/
Group/
Subgroup
Subgroup

_________________________________

Organizational
Organizational
Assignment
Assignment

_________________________________
_________________________________

Position
Position or
or
Job
Job Title
Title

43

Enterprise Content Management

_________________________________

SAP NetWeaver Portal delivers enterprise content

management tools that are simple to implement and use
With the Portal, companies can:

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Have a company-wide intranet or extranet using robust Portal

and Knowledge Management capabilities of SAP NetWeaver
Put content authoring and publishing into the hands of the
content owners!
Reduce the dependency on IT to administer the permissions
and capabilities of intranet Web publishing

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44

Web Page Composer Roles

_________________________________

Web Page Composer offers a series of roles to enable

efficient content creation and publishing
This allows for segregation of responsibilities within the
organization
Gives content owners the ability to publish content
themselves, while still maintaining a review/edit process

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45

Example of User Interface for Article Publishing

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Source: SAP, Introduction to the Web Page Composer

46

Example of a Web Page Composer Page

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47

Examples of Knowledge Management Capabilities

New Web Page Composer framework enables you to put

together:

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News
f Deliver timely announcements
Links
f Deliver relevant links to documents, Web sites, intranet
resources, etc.
Subscription services
f Provides ability to push content to user groups

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TREX search engine

f
f

_________________________________

Provides search capabilities across all KM content

Can be used to crawl both internal and external Web content
(for example, a benefit providers Web site)

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48

Using Knowledge Management Tools for HR

Create a focal point for HR information in the Portal

_________________________________
_________________________________

One-stop-shop for all HR communications and resources

f Reduce the need for employees to search through emails to
find HRs latest message
Searchable content available at any time
f Use TREX search engine to crawl internal and external HR
information

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Combining the Portals role-based user management

with the enterprise content management capabilities

_________________________________

HR can deliver targeted messages to specific employee

populations
HR can use simple publishing processes via Web-based
authoring

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49

Portal Content Capabilities Enhance Your ESS and MSS

While ESS and MSS provide robust transaction

processing, users often need just-in-time information
while completing a process

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Position this information alongside the relevant processes

Using SAP NetWeaver Portal Knowledge Management,

your HR community can provide comprehensive process
support

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50

Portal Content Capabilities Enhance Your ESS and

MSS (cont.)

_________________________________

Wrap related information around ESS and MSS services

to deliver just-in-time process support

_________________________________
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Timely messages
News
Links
Process FAQs
Event-specific targeted information

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51

Portal Content Demo

_________________________________

Integrating content with HR Services

Various content options
Promoting HRs strategic message via the SAP Portal

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52

Portal Discussion Continued

Larger than just HR the Portal gives you the ability to

provide information on:

_________________________________
_________________________________

The organization (corporate vision, news, etc.)

The employees everyday work functions (integration with other
tools and systems, collaboration with teams, etc.)
Personal HR information (ESS)
Management tools and information (MSS)

_________________________________
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_________________________________

Its alive keep it cared for and fed with fresh content
and services regularly updated

_________________________________
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53

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

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54

Objectives of This Section

_________________________________

To equip non-technical personnel with information

required for planning a project
Minimize technical detail

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55

A Brief History of ESS and MSS Technology

ESS

_________________________________
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First generation: Internet Transaction Server (ITS) stand-alone

services
Second generation: ITS Services integrated into SAP Portals
Third (current) generation: Web Dynpro applications

_________________________________
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_________________________________

MSS

_________________________________

First generation: JavaServer Pages (JSPs) integrated into SAP

Portals
Second (current) generation: Web Dynpro applications

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56

Web Dynpro ESS/MSS for the ITS Crowd

ESS is completely redesigned

_________________________________
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New screens using SAPs new programming model, Web

Dynpro
New Java Web Server
New programming logic on the back end (all class-based)

_________________________________
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_________________________________

Support for ITS-based ESS services will end

_________________________________

Ready or not, here it comes

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57

Key Points on Infrastructure

A parallel infrastructure is required for ESS/MSS

_________________________________
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SAP NetWeaver AS Java

_________________________________

Separate servers are required

Some Java experience is very helpful

_________________________________
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58

A Typical SAP Landscape Before Self-Services and Portal

_________________________________

SAP ERP Systems

Dev

_________________________________

QA

_________________________________

Prod

_________________________________
SAP NetWeaver AS ABAP

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59

A Typical SAP Landscape After Self-Services and Portal

_________________________________
_________________________________

SAP ERP Systems

Dev

QA

_________________________________

Prod

_________________________________
SAP NetWeaver AS ABAP

_________________________________

Portal/Self-Service Systems

_________________________________

Dev

QA

_________________________________

Prod

_________________________________

SAP
NWDI

_________________________________
_________________________________

SAP NetWeaver AS Java

SAP NWDI = SAP NetWeaver Development Infrastructure
60

SAP NetWeaver Developer Infrastructure (NWDI)

_________________________________

Used for Web Dynpro Service Maintenance

Performs SAP Basis tasks

_________________________________
_________________________________

Checks out services to local PCs for development

Keeps track of Java library dependencies
Manages transports
Manages support packs

_________________________________
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_________________________________
_________________________________
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61

SAP NWDI Lessons Learned

Setup of SAP NWDI always takes longer than anticipated

_________________________________

Get started as early as possible

_________________________________

Use of experienced resources can save months of effort

_________________________________

_________________________________

Learn from past obstacles

_________________________________

Set-up of SAP NWDI should not be considered complete

until the transport process to QA is validated

_________________________________

This will validate that the entire SAP NWDI function is working

_________________________________
_________________________________
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62

Infrastructure FAQs

We use Web Dynpro for ABAP. Can we use this for

ESS/MSS rather than Web Dynpro for Java?

_________________________________
_________________________________

SAP has developed ESS/MSS on Web Dynpro for Java. There

are no plans to migrate this to ABAP.

_________________________________

Do we need SAP NetWeaver Development Infrastructure

(NWDI)?

_________________________________

No. However, SAP NWDI greatly speeds the process of

development and support pack application. The infrastructure
has an up-front setup effort but yields benefit long term.

_________________________________

_________________________________

_________________________________

_________________________________

Do we have to use SAP Portal with ESS/MSS?

_________________________________

Possibly on a very limited basis. However, you would likely

create numerous additional development requirements and
reduce your solutions supportability.

_________________________________
63

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
64

Agenda for Implementation Two Parallel Tracks

Functional

_________________________________

Traditional phases

_________________________________

Technical

_________________________________

_________________________________

Set up hardware and infrastructure

_________________________________

Why two parallel tracks?

Set up of infrastructure most likely source of delay in all

ESS/MSS/Portals projects
The infrastructure setup process should begin as early as
possible and should be a point of emphasis

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________

GOTCHA!
65

Road-Map for Implementation Two Parallel Tracks

_________________________________

Functional
Determine
Strategic
Objectives
and
Establish
Timeline

_________________________________
Buildprint
Phase 1

Realization

Testing
and
Training

_________________________________

Go-Live/Prep
for Phase 2

_________________________________
_________________________________
_________________________________

Technical

_________________________________
Procure
Development
Hardware

Installation
and Base
Configuration

Install QA
and Prod
Environments

Apply
Support
Packs

Stress
Test

_________________________________
_________________________________
_________________________________
66

Determine Strategic Objectives/Timeline

What are we implementing and why?

Because its there is the wrong answer

Answer will vary based on organization
Considerations
f Talent management philosophy
f Workforce makeup
f Mandate for change
f Clout of HR department
f Budget

_________________________________
Determine
Strategic
Objectives
and
Establish
Timeline

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
67

Level of Functionality

Two extremes

_________________________________
_________________________________

Minimal
f Limited to ESS, focused on reducing administrative effort
Maximum
f SAP Portals as HR intranet (a.k.a. functional portal) or
complete corporate intranet
f ESS
f MSS
f Talent Management (E-Recruiting)

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________

Most companies fall somewhere in the middle

_________________________________
_________________________________
68

Effort Analysis

_________________________________

Development Effort

Change Management Effort

_________________________________

Minimal
Implementation

_________________________________

Effort

Effort

Maximal
Implementation

_________________________________
_________________________________
_________________________________

Functionality

_________________________________

Functionality

Incremental cost of adding new services

_________________________________

Once the infrastructure is in place, adding new services

requires relatively low development effort
However, adding strategic services requires significant buy-in
from operations and executives (higher change management
effort)

_________________________________
_________________________________
69

Determine Strategic Objectives/Timeline

Timeline considerations

_________________________________
Determine
Strategic
Objectives
and
Establish
Timeline

_________________________________

Rollout strategy (pilot vs. big bang)

Training strategy (in-person vs. computer-based
training)
HR team workload
Anticipated level of customization
f This can usually be determined in advance
How high is the bar set before you deviate from the
standard SAP process?
Do you change your internal terminology to match SAP or
vice versa?

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
70

Determine Strategic Objectives/Timeline (cont.)

Technical activities

By now, you should have procured hardware

and started installation
Ensure resources on the team have experience
with all the intricacies of SAP NWDI!

_________________________________
Determine
Strategic
Objectives
and
Establish
Timeline

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
71

Buildprint

What is Buildprint?

_________________________________

Combination of blueprint and realization

Buildprint
Phase 1

_________________________________

What is different from standard HR?

_________________________________

_________________________________

ESS and MSS are usually new to organization

ESS and MSS demo systems can be used as part of the
Buildprint process

_________________________________
_________________________________

Process is more iterative

_________________________________

Design session
Adjustments/mock-ups
Follow-up design session

_________________________________
_________________________________
_________________________________
72

Determine Strategic Objectives/Timeline

_________________________________

Technical Activities

_________________________________
Buildprint
Phase 1

By beginning of Buildprint you should have

set up your development environment to use
in workshops
Set up of SAP NWDI should be well under way to allow
development activities to start on time

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
73

Example Buildprint

_________________________________
Workshop
#2

Workshop
#1
Review system
out of the box
Get feedback
Configurationbased changes
Remove out-ofscope services
Prepare
inventory of
development
items
Conduct focus
groups

Review
updated
system
Assess
desirability of
development
items

_________________________________

Workshop
#3

Refine design
Prepare
mock-ups for
development
items
Prepare
inventory of
changes
Conduct focus
groups

_________________________________

Final Validation
Refine design
Prepare
mockups for
development
items

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________

74

Conducting Focus Groups

_________________________________

Engaging end users in design sessions is critical to the

success of ESS/MSS/Portal

_________________________________
_________________________________

End users provide a reality check on designs

Holding focus groups also enhances your ability to sell the
solution to the rest of the business
f Very critical for MSS

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
75

Tips for Conducting Focus Groups

_________________________________

Set expectations properly up front: what can change,

what cannot
Recommend at least three sessions, mirroring HR
design sessions

_________________________________
_________________________________
_________________________________
_________________________________

First: solicit feedback on current process and review potential

solution
Second: show mock-ups and updates based on feedback
Third: review final solution and focus on how to ensure
adoption

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
76

Realization

Develop technical items

Determine user management process

_________________________________
_________________________________
Realization

_________________________________

How will new users get created?

How is user access revoked?
Integrated with LDAP? If not:
f What is the user ID/password?
f What happens when the user account is locked?
What is the process for determining what roles the user has?

_________________________________
_________________________________
_________________________________
_________________________________

Develop security profiles in SAP ERP

Technical timeline

_________________________________
_________________________________

QA should already be up and running (two weeks prior to end

of Buildprint)
Prod should be available by the middle of this phase

_________________________________
77

Modifying ESS/MSS Services

_________________________________

Multiple avenues for making changes

Different skill sets required
Should you change services?

_________________________________
_________________________________
_________________________________

Pro
f Some changes may make services more intuitive
f These services are the primary contact many employees
have with HR
Con
f Added development cost
f Added support cost
f Potential loss of reliability

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
78

Recommendations for Modifying ESS/MSS Services

_________________________________

Make changes using configuration as desired

Make only development changes with maximum
functional and cosmetic impact

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
79

Summary of ESS/MSS Modification Types

_________________________________

Skill Set

Example

_________________________________

SAP ERP
Configuration

Functional SAP HR

Specify which types of addresses can be

maintained via ESS

_________________________________

SAP Portal
Configuration

SAP Portal
Configuration

Determine which services will appear for

different employee populations

Web Dynpro
Development
Programming

Java/SAP Web
Dynpro

Add a new field to a service

SAP ERP
Development

ABAP

Add in an extra data validation

SAP Workflow

SAP Workflow

Add an extra layer of approval for a type

of personnel change request

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
80

Testing and Training

Testing

_________________________________

Must be creative
f Try to anticipate how untrained users may
use the system

Testing and
Training

_________________________________
_________________________________

Training

_________________________________

_________________________________

Often the critical path due to number of users

Determine whether on-site training will be required
Integrate training as help text

_________________________________
_________________________________
_________________________________

Technical timeline

_________________________________

Conduct stress test

_________________________________
81

Go-Live/Prep for Phase 2

Go-live

_________________________________

Focus on making sure first-time experience is

smooth
f You never get a second chance for first
impression
f Pilot with small group first to work out kinks
f Stagger go-live to reduce server traffic

Go-Live/Prep
for Phase 2

_________________________________
_________________________________
_________________________________
_________________________________

Begin work as soon as possible to capitalize on momentum

Technical timeline

_________________________________
_________________________________

Prep for Phase 2

_________________________________

_________________________________

Nothing! Infrastructure is now in place

_________________________________
82

Road-Map for Implementation Two Parallel Tracks

_________________________________

Functional
Determine
Strategic
Objectives
and
Establish
Timeline

_________________________________
Buildprint
Phase 1

Realization

Testing
and
Training

_________________________________

Go-Live/Prep
for Phase 2

_________________________________
_________________________________
_________________________________

Technical

_________________________________
Procure
Development
Hardware

Installation
and Base
Configuration

Install QA
and Prod
Environments

Apply
Support
Packs

Stress
Test

_________________________________
_________________________________
_________________________________
83

Technical Tasks Procure Development Hardware

Procure the development hardware

Begin as early as possible to allow time to set up

This can begin before scope is determined to
ensure team is not waiting for setup

_________________________________

Procure
Development
Hardware

_________________________________
_________________________________

Relationship to overall project:

_________________________________

_________________________________

Should begin prior to project preparation

f Rule of thumb: leave the budget meeting at which your
project receives green light and call your procurement group

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
84

Technical Tasks Installation and Base Configuration

Installation

Set up SAP NWDI

Networking task, very similar to install of SAP ERP

_________________________________
_________________________________

Installation
and
Base
Configuration

_________________________________
_________________________________

Import ESS/MSS into central library to make them available for

development
f Often takes several tries!
Setup of SAP NWDI is the most likely cause of delay in the
project
Experienced resources can save a lot of time and headaches!

_________________________________
_________________________________
_________________________________
_________________________________

Set up interconnectivity with Portal, SAP NWDI, and

SAP ERP
Relationship to overall project

_________________________________
_________________________________

Should be completed within the first two weeks of Buildprint to

allow for prototyping
85

Technical Tasks Install QA and Production Environments

Procure the hardware

Set up environments

_________________________________

Install QA
and Prod
Environments

_________________________________
_________________________________

Same as development environment

_________________________________

Confirm that transport process is working properly

Use sizing tool based on anticipated traffic

Confirm set up properly by transporting to QA environment well

in advance of testing in QA

Relationship to overall project

_________________________________

_________________________________
_________________________________
_________________________________

QA should be completed within two weeks of end of Buildprint

Production should be completed by middle of Realization

_________________________________
_________________________________
86

Technical Tasks Apply Support Packs (Optional)

If project is more than six months long,

recommend applying support packs

_________________________________

Apply
Support
Packs

_________________________________
_________________________________
_________________________________
_________________________________

Considerations

Overlooked during initial planning of most projects

Keeping support packs current ensures that SAP
can provide timely support
f Very critical in Self-Services

_________________________________

_________________________________

May need to be discussed beyond the ESS/MSS team as

support pack applications impact both SAP ERP and Portals
Recommend waiting at least two weeks after SAPs release of
support pack

_________________________________
_________________________________
_________________________________

Relationship to overall project

Between Buildprint and Realization

87

Technical Tasks Stress Test

Conduct a stress test

_________________________________

If new SAP Portal is coming online, perform stress test

on this server connected to SAP ERP back end

_________________________________
Stress
Test

_________________________________

Potential causes of peak periods

_________________________________

Open enrollment
Timesheet deadlines
Online paychecks (bonus)
First day traffic

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
88

Technical Tasks Stress Test (cont.)

Considerations

_________________________________

Need to identify a tool for simulating Web load

Allow enough time for multiple sessions
f Usually tuning is required

Stress
Test

_________________________________
_________________________________

Relationship to overall project

_________________________________

_________________________________

Early in realization
f Need enough time to take corrective action

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
89

Key Points on Implementation

Infrastructure setup is a challenge

_________________________________

Difficult setup process

_________________________________

Once infrastructure is in place, it runs effectively

_________________________________

_________________________________

Manages ongoing development

Manages support packs

_________________________________

Getting platform in place allows for new services to be

added quickly

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
90

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
91

Perfect World Demo

_________________________________

Key elements

_________________________________

Input into recruiting

Employee on-boarding using life event
Performance management
E-Learning
Compensation adjustment
Career planning
Succession planning

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
92

Demo Take-Aways

Incorporate both transactional and strategic content

_________________________________
_________________________________

Transactional content increases administrative efficiency and

creates top of mind awareness
Strategic content helps deliver on HR strategic goals

_________________________________
_________________________________

Integrate content using SAP Portals

_________________________________

Provides needed context and a richer experience

Reduces number of help desk calls

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
93

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
94

Five Common Implementation Pitfalls

Lack of appreciation for the challenges of rolling out to

the entire company

_________________________________
_________________________________
_________________________________

Make sure youre scaled properly to handle large volumes,

particularly on Day One
Make sure to test your user administration process thoroughly
and with great user diversity
If you have an issue that impacts 5% of your users in ESS, that
could be hundreds of users!

_________________________________
_________________________________
_________________________________
_________________________________

Lack of just-in-time guidance

_________________________________

Great system, now what do I do with it?

_________________________________
_________________________________
95

Five Common Implementation Pitfalls (cont.)

Projects set their sights too low

_________________________________

A lack-luster first impression I can update my address, big

deal

_________________________________
_________________________________

No end user involvement

_________________________________

Just because it worked for your testing team doesnt mean

youve adequately addressed the needs of the greater audience
Involve your focus groups early and often!

_________________________________
_________________________________
_________________________________

Lack of operational buy-in

Limits the options for strategic content

_________________________________
_________________________________
_________________________________
96

What Well Cover

_________________________________

Recognizing the strategic potential of ESS and MSS

Introducing ESS
Presenting MSS
Exploring SAP Portals
Understanding the architecture of ESS/MSS/Portal
Implementing ESS/MSS/Portal
Demonstrating a Perfect World
Examining the five most common pitfalls
Wrap-up

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
97

The Game Plan

Use transactional functionality to create SAP Portal

stickiness

_________________________________

Online paychecks and time off requests promote frequent

portal visits

_________________________________
_________________________________
_________________________________

The right information at the right time

_________________________________

Roll out SAP Talent Management functionality as

concurrently as possible

_________________________________

Using portals content management functionality, push

information to employees and managers

_________________________________

_________________________________

Maximize mindshare for Talent Management

Employees and managers will have short attention spans

_________________________________
_________________________________

Measure your success along the way

98

The Result Is a Single, Integrated Solution

No interfaces to be maintained
Common structures can be used throughout HCM
(synergy!)

_________________________________
_________________________________
_________________________________
_________________________________

Example: qualifications catalog

f Attributes to recruit for
f Attributes to measure performance against
f Attributes to gain from development activities

_________________________________
_________________________________
_________________________________

Parts integrate seamlessly

_________________________________

Examples:
f Performance results used in Compensation Management
f Applicant data feeds into hiring process

_________________________________
_________________________________
99

Resources

Employee Self-Service (ESS)

_________________________________

http://service.sap.com/ESS *

_________________________________

Manager Self-Service (MSS)

_________________________________

_________________________________

http://service.sap.com/MSS *

SAP NetWeaver Web Page Composer Information:

_________________________________

SAP NetWeaver Portal: A glimpse on new features for

collaboration, content and communities (2007).
f www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e
00ddbb1-1d2e-2a10-75b0-add05c50ef00
Rovan H. Siegfried, SAP NetWeaver Portal and Content
Management (2006).
f www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/b
0fb80df-5a6a-2910-ff92-af5c601fa263

* Login credentials required to the SAP Service Marketplace

_________________________________
_________________________________
_________________________________
_________________________________

100

7 Key Points to Take Home

_________________________________

_________________________________

ESS and MSS are the windows to HR

When implemented correctly, ESS and MSS provide both
tactical and strategic value to the organization
While ESS and MSS provide immediate data processing
efficiencies, its important to go beyond this and take
advantage of the strategic advantages they provide
Leverage the Portal to create a one-stop-shop for HR
data, processes, and strategic messages

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________

101

7 Key Points to Take Home (cont.)

_________________________________

New platforms for these tools provide great benefit, but

require experienced team members to implement
correctly
Its important to get your infrastructure up and
running early
End-user involvement throughout the project will pay off
in a better, more widely adopted solution

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________

102

Your Turn!

_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________
_________________________________

How to contact us:

Brandon Toombs btoombs@aspirehr.com
Sarah Goff Loconto sloconto@aspirehr.com

_________________________________
_________________________________
103

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