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Ethical Issues in Communication Final Paper

Ethical Issues in Communication Final Paper

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Published by Jakita L. Jones

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Categories:Topics, Art & Design
Published by: Jakita L. Jones on Sep 28, 2012
Copyright:Attribution Non-commercial


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Running Head: I’M ALREADY SMART: WHO NEEDS EMOTIONAL INTELLIGENCE 1I’m Already Smart: Who Needs Emotional Intelligence?Jakita L. JonesQueens University of Charlotte
Interest in emotional intelligence has bloomed over the last few years; however, it is still adeveloping concept. Nevertheless, researchers and leaders are gravitating to this unique topic because it is believed emotional intelligence can be beneficial to leadership success. An overviewof current literature on emotional intelligence, leadership communication, and crisis managementwill be presented in this paper. A brief research proposal is offered to examine the effectemotional intelligence has on corporate leadership communication during a crisis and how aleader’s level of emotional intellect can positively or negatively affect the reputation of anorganization and the recipients of the communication. As a research method, content analysis issuggested to examine two high-profile corporate CEO’s leadership communication during atransitional phase within their organization. Public speeches, comments, and statements from eachCEO are recommended for analysis based on the Daniel Goleman’s (1995) five domains of emotional intelligence to assess the level of emotional intellect of each CEO. In addition, publicreactions and responses from external audiences will be analyzed through content analysis toevaluate the amount of positive or negative receptivity to each leader’s communication. Therefore,this prospective study might reveal the potential benefit of having a high level of emotionalintelligence and the possible negative result of having a lower level of emotional intellect as aleader.
IM ALREADY SMART: WHO NEEDS EMOTIONAL INTELLIGENCE3Since Daniel Goleman’s first book on emotional intelligence (EI) in 1995, the topic has become a popular catchphrase in the corporate world. Over 10 years ago,
 Harvard Business Review
published an article on the topic, which engaged a higher percentage of readers than anyother article in that periodical in the last 40 years. Johnson & Johnson’s CEO read the article andwas so impressed, he had copies sent out to 400 top executives in the company worldwide(Cherniss, 2001). While emotional intelligence is becoming a universal subject matter, one mightask how emotional intelligence is exhibited.In 1981, James Dozier was a U.S. Army general who discovered the power of emotionalintelligence. He was kidnapped by an Italian terrorist group for two months and during the first fewdays of captivity, his captors were filled with enthusiasm about the capture. As Dozier saw them brandishing their guns and becoming agitated and irrational, he realized his life was in gravedanger. At that moment, he remembered something he had learned about emotion in an executivedevelopment program at the Center for Creative Leadership in Greensboro, North Carolina.Emotions are contagious and a single person can influence the emotional tone of a group bymodeling. His first objective was to get his emotions under control, which was not an easy task under those treacherous conditions. However, with effort he managed to clam himself and thenexpress his calmness in an apparent and compelling way through action. Later, he noticed that hiscaptors seemed more rational and tranquil as though they were adapting to the tone Dozier wastrying to impose. In retrospect, Dozier was convinced that his ability to manage his emotionalreactions and of those captors literally saved his life (Campbell, 1990).The example above illustrates emotional intelligence in action. Dozier perceived theemotional reactions of his captors accurately and sensed the danger that those reactions posed for him. He then was able to regulate his own emotions, and by expressing those emotions effectively,

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