Description

Implementing best practices for human-centric workflow projects is critically important to the overall success
of business process management (BPM) initiatives. Because human-centric workflow involves substantial
changes to existing business processes, significant modifications in individuals’ work practices and new
approaches for application development and integration, the awareness of and adherence to best practices can
make the difference between success and failure. Key pitfalls to avoid are failing to staff the project with
sufficient business process analysis skills, spending either too much time or not enough time on the “as is”
process, failing to plan for exception processing and overlooking key performance factors.