Troubleshooting Login Problems in Oracle Applications 11i
The fact you are unable to login to Oracle Applications 11i can be a symptom of acompletely different underlying problem. So it is important you determine the rootcause of the login failure.The troubleshooting steps provided are intended to help reach that root cause.Login issues can be
divided into 2 broad categories.
The first category is where
login page does not render at all
. In other words the
main page is completely inaccessible or unuseable
.The second category of problem is issues
encountered after entering ausername & password combination
. In this category are things like:
Errors received because the system is unable to process the login request, or
After login the homepage is not rendered.
Approach to Troubleshooting
Error messages will not necessarily indicate the root cause of the problem so it isimportant to collate information on the scope and nature of the problem.• Was it working previously? If so, what has changed, are all the Server processesrunning?• Are all users affected? If not, what is common link to users with problem?• If this is a single user issue, does it only affect the one PC or user id? What arethe user level profile options for this particular user?• Is the problem confined to one network segment or one PC?• Do you get different behaviour in Internet Explorer to Netscape browser?• What is your instance architecture? Are you using load balancing, RAC, SSO,etc.?The troubleshooting tips below have been split into the quick checks that can bedone easily on the fly, and detailed checks that may involve bouncing servers andmay require editing files/packages so will need to ensure they can be restored if required.