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Bpo Transformational Strategy

Bpo Transformational Strategy

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Published by Prashnt Patil

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Published by: Prashnt Patil on Oct 08, 2012
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10/08/2012

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© 2005 Cognizant
BPO: A Transformational Strategy
Chuck Clement, Andesa ServicesRob Mattioda, The Life & Annuity Group, Inc.
 
Page 2 © 2005 Cognizant
Definitions
DEFINITION: Business Process Outsourcing occurs whenan organization turns over the management andoptimization of a business function, such as accountspayable or purchasing, to a third party that conducts theactivity based on a set of predetermined performancemetrics.
 –
Computer World
DEFINITION: - Transformation a : to change incomposition or structure b : to change the outward form or appearance of c : to change in character or condition: -
Webster’s
 
Trend: BPO Market will grow to 146 billion dollar industryby 2008 - Forrester 
 
 
Page 3 © 2005 Cognizant
Business Objectives Today Are
 
Increase Share Holder Value
Time To Market
 –
New Products
Cost Containment
 –
Delivering Lower Unit Cost
Processing Flexibility That Adapts to Business Direction & Strategy
IT solutions That Support And Deliver The Business
Adding Functionality Without Complexity
Growth
 
 –
Organic and Mergers & Acquisitions
*
Have These Really Changed Over The Years 
?

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