IT Management Research, Industry Analysis, and Consulting

CA Opens the Black Box: Adding Mainframe Focus to theEnd-to-End ApplicationPerformance Management Puzzle

An ENTERPRISE MANAGEMENT ASSOCIATES

(EMA™) White PaperPrepared for CA April 2008

CA Opens the Black Box: Adding Mainframe Focus to theEnd-to-End Application Performance Management Puzzle

IT Management Research, Industry Analysis, and Consulting

Table of Contents

Dening the End-to-End Application Performance Management “Black Box”

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CA Opens the Black Box

CA Opens the Black Box: Adding Mainframe Focus to theEnd-to-End Application Performance Management Puzzle

Page 

IT Management Research, Industry Analysis, and Consulting

Abstract

This white paper is written for CIOs and IT executives tasked with providing a strategic vision for delivering high-quality business applications at a reasonable price. It addresseshigh-level objectives, such as aligning IT with the business, improving IT service quality,and reducing IT costs, and also provides a structure for addressing tactically-orientedchallenges, such as superior end-to-end application performance management. The paperdiscusses end-to-end application performance management in the context of the impactto the business. It then highlights CA’s application quality and performance manage

ment solutions for both Web and mainframe applications, with particular focus on theintegration of CA Wily with AQM Solutions’

.TRILOGexpert.APC



.for.TriTune



withPerformance Desktop. This combination opens up the "black box" of Web-to-main

frame transactions, providing visibility essential to the process of effectively address

ing end-to-end application performance management. It concludes with the EnterpriseManagement Associates (EMA) perspective on the market in general, and on the CA

solution.in.particular

Executive Summary

Although most enterprise IT organizations have successfully addressed the needs of monitoring and managing the technology silos that comprise the data center, EMAresearch has shown that application performance management maturity trails theseother disciplines. There are technical and cultural reasons for this dis

parity, but the bottom line is that IT organizations cannot continue with business-as-usual in addressing application performance man

agement. Increasing complexity of technology from initiatives likeService Oriented Architecture (SOA), coupled with proliferation of applications and rising expectations from end users, are threatening to overwhelm IT staff. The result can manifest as a wide range of ills,including unacceptable lead times required to develop and deploy new services, and poor reliability and performance of existing applications.EMA believes that the time has come for enterprises to take a seriouslook at their approach to end-to-end application performance manage

ment. Application monitoring must be more robust than checking the status of the serv

ers in the data center. A deeper dive into the transactions that comprise the application,as well as a cross-cultural management approach involving both application specialistsand mainframe experts, is required. Products that can look into the “black box” of main

frame transactions in context with Web applications are key to such efforts.New integration and intelligence engine technology such as CA Wily Introscope’s inte

gration with APC for TriTune with Performance Desktop provides this vital link between Web and mainframe transactions. Such a link provides new data for performance analystsneeding to understand the big picture. In short, an automated, integrated approach toapplication performance management is a critical component for successful, proactive

enterprise.IT.operations

 CA has engaged in an integration and reseller partnership with AQM Solutions Inc., a TRILOGexpert Company.

EMA believes that the time has come or enterprises to take aserious look at their approachto end-to-end application perormance management.