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TOPdesk Magazine 2012 Issue 3

TOPdesk Magazine 2012 Issue 3

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Published by TOPdesk
Professional but still personal: TOPdesk for HR at DSM / Advanced search: get the best results / TOPdesk 5 at the LUMC / Module specialists: connecting customer, knowledge and tool / Netherlands Cancer Institute: putting patients first with TOPdesk and ISM / TOPdesk on your diploma / TOPdesk Partner Solutions / Information Screen displaying news and reservations / Tips and Tricks
Professional but still personal: TOPdesk for HR at DSM / Advanced search: get the best results / TOPdesk 5 at the LUMC / Module specialists: connecting customer, knowledge and tool / Netherlands Cancer Institute: putting patients first with TOPdesk and ISM / TOPdesk on your diploma / TOPdesk Partner Solutions / Information Screen displaying news and reservations / Tips and Tricks

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Published by: TOPdesk on Oct 15, 2012
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04/17/2014

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October 2012
, Issue 3, Volume 14
M  h :
 
TOPdesk on your diplomaTOPdesk 5: The LUMC’s experiences so far Advanced Search: get the best results
Professionalbut still personal
TOPdesk forHR at DSM
 
EDITOrIAL
Busy times
After the hectic months leading up to the release of TOPdesk 5, youwould think that we would have a well-earned rest afterwards.However, nothing could be further from the truth. Since the
release of TOPdesk 5, our ofces have been about as restful as a
child with ADHD.Those of you who attended our customer events were able tosee how enthusiastically TOPdesk employees presented thelatest version of our software. The spectacular premiere and newpossibilities provided both employees and customers with freshinspiration and energy.
The TOPdesk ofces are buzzing with energy as we busily search
for the next step forward. That is what such a spectacular product
launch does to an ofce: the expectations for future versions have
never been higher, so no one wants to sit still.
Will all this productivity result in amazing new features? It is too
early to tell. However, I cannot help but feel optimistic knowingthat Newton, Picasso, Columbus and Ford all had ADHD.Enjoy your read!Nienke Deuss, Editor-in-Chief  
251024
 
4
NEWS6 PROFESSIONAL BUT STILL PERSONAL
TOPdesk for HR at DSM
10 ADVANCED SEARCH:
GET THE BEST RESULTS12 TOPDESK 5 AT THE LUMC
The health care provider’s experiences so far
14 TRENDS
Module specialists: connecting customer,
knowledge & tool
16
 
NETHERLANDS CANCER INSTITUTE
Putting patients rst with TOPdesk and ISM
19 TOPDESK ON YOUR DIPLOMA23 TOPDESK PARTNER SOLUTIONS24 WORK SMARTER
Information screen displaying news & reservations
28
 
TIPS + TRICKS
CONTENTS
 
October ’12
19
on tHe CoVer:
 Jacqueline Hendriks and Fons Manders fromDSM explain how TOPdesk has improved 
the efficiency of the Business Support Centre HR (BSC HR) and also created room
 for personal contact.
THE NEW GRAPHICALSTYLE IS VERY INTUITIVE
Willem van Duyvenvoorde - LUMC
14
Continue reading on page 12
ISM at NKI-AVL

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