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TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

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Published by: FATIN HAFIZAH MOHAMMAD SUKRI on Jan 21, 2009
Copyright:Attribution Non-commercial

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12/18/2012

original

 
 
KONSEP PENGURUSAN KONSEP PENGURUSAN KUALITI MENYELURUH KUALITI MENYELURUH (TQM) (TQM) 
 
( PKPA BIL. 1 TAHUN 1992)
 
 
KONSEP PENGURUSAN KUALITI KONSEP PENGURUSAN KUALITI MENYELURUH (TQM) MENYELURUH (TQM) 
DEFINISI: 
Satu proses pengurusan kualiti yang:- 
±
Berorientasikan pelanggan(customer).
±
Berjalan secara berterusan(continuous improvement); dan
±
Melibatkan semua aspek dalamorganisasi (Total Perspective).
 
 
KONSEP PENGURUSAN KUALITI KONSEP PENGURUSAN KUALITI MENYELURUH (TQM) MENYELURUH (TQM) 
TUJUAN TQM: 
±
Membawa perubahan yangmenyeluruh ke arah melahirkanbudaya organisasi yang cemerlang.
±
Merupakan proses transformasibudaya.

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