Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Buy Now $5.99
Standard view
Full view
of .
Look up keyword
Like this
8Activity
P. 1
HRM546 / HRM 546 / Week 3 Formative Assessment Activities The Shoe Store Incident

HRM546 / HRM 546 / Week 3 Formative Assessment Activities The Shoe Store Incident

Ratings:

5.0

(1)
|Views: 331 |Likes:
Published by Number1Tutor
You are the regional manager of a shoe store chain, which is one of many located in the metro area. Bob, a manager, works at a mall location. One day, Bob calls you with the following situation:

About an hour ago, the store’s best customer, Imelda, walked in and asked Bob if an employee could help her get the proper fitting for her shoes. Bob explained that Tom, a sales employee, would be happy to help her.

Imelda, however, said she would prefer to work with a female employee, and that if a female employee helped her, she would probably buy five pairs of shoes.

Bob explained to you that Mary, another sales employee, was working the back room. Each day, two employees work in the store: one working the front, and one working the back. They rotate on a daily basis because the person working the front gets the commissions for the day. This is company policy, and neither Bob nor you have the flexibility to change that policy—so there is no chance to split the commission. Today is Tom’s day to earn commission.

Bob asks you what he should do. Should Bob swap Tom and Mary so that the store gets the benefit of Imelda’s purchases, or should he stand firm that only Tom is available to sell her shoes?

What legal and ethical issues arise in this case, and what legal and ethical principles guide this decision? What choice do you make and why?
You are the regional manager of a shoe store chain, which is one of many located in the metro area. Bob, a manager, works at a mall location. One day, Bob calls you with the following situation:

About an hour ago, the store’s best customer, Imelda, walked in and asked Bob if an employee could help her get the proper fitting for her shoes. Bob explained that Tom, a sales employee, would be happy to help her.

Imelda, however, said she would prefer to work with a female employee, and that if a female employee helped her, she would probably buy five pairs of shoes.

Bob explained to you that Mary, another sales employee, was working the back room. Each day, two employees work in the store: one working the front, and one working the back. They rotate on a daily basis because the person working the front gets the commissions for the day. This is company policy, and neither Bob nor you have the flexibility to change that policy—so there is no chance to split the commission. Today is Tom’s day to earn commission.

Bob asks you what he should do. Should Bob swap Tom and Mary so that the store gets the benefit of Imelda’s purchases, or should he stand firm that only Tom is available to sell her shoes?

What legal and ethical issues arise in this case, and what legal and ethical principles guide this decision? What choice do you make and why?

More info:

Published by: Number1Tutor on Oct 18, 2012
Copyright:Traditional Copyright: All rights reserved
List Price: $5.99 Buy Now

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
See more
See less

06/11/2014

$5.99

USD

pdf

text

original

You're Reading a Free Preview
Pages 2 to 4 are not shown in this preview.

Activity (8)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
alfreeman030887 liked this
HeeraMeera liked this
marquett81 liked this
Mark Socieny liked this
kamador4472 liked this

You're Reading a Free Preview

Download
scribd