International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)Vol. 3, No. 1, September 2012
The e-governance initiatives in the Directorate and its field establishments have technologicallymatured in phases but the acceptance and adoption of these e-governance initiatives (the PensionManagement System) by the facilitator (Officers/ staff) has never been considered. In thepresented work, an attempt has been made to empirically study the factors impacting theacceptance and adoption of Pension Management System (PMS), which is the government-to-government (G2G) application system in the Directorate of Pension, Provident Fund and GroupInsurance (DPPG) of the Government of West Bengal (federal unit of India) by the officers andsubordinate staffs.
There is no clear definition of what is adoption in the e-governance adoption studies (Foteinou2011). Two of the most influential authors in e-governance adoption, Carter and Belanger (2005)associate adoption with the intention to use, while Warkentin et al. (2002) consider acceptanceas the initial intention of the purpose of use (Foteinou, 2011). Gilbert and Balestrini (2004),measure it as intention to engage to e-government. Literature in the field has mentioned differentreasons for the adoption of e-government (AlAwadhi and Morris, 2008): political, economic,social and managerial reasons.Korpelainen (2011) did a detailed citation analysis of 330 articles published in leadingmanagement and business journals during 1999- 2010 and found that Technology AcceptanceModel (TAM) (Davis, 1989), Theory of Reasoned Action (TRA) (Fishbein and Ajzen, 1975),Diffusion of Innovation (DOI) (Rogers’, 1983), Theory of Planned Behavior (TPB) (Ajzen,1991), Unified Theory of Acceptance and Use of Technology (UTAUT), Model of the ITImplementation Process (Cooper and Zmud, 1990), and Information Systems Success Model(DeLone and Mclean, 1992) are the most widely used and empirically tested adoption andacceptance models, used in the information systems research. In the e-governance adoption andacceptance research, the models are mainly based on the popular technology adoption models of IS research such as Technology Acceptance Model (TAM), TAM 2, Diffusion of Innovations(DOI), Theory of Planned Behavior (TPB), Unified Theory of Acceptance and Use of Technology (UTAUT), Theory of Reasoned Action (TRA) and Trust. Rana et al, (2011) on thebasis of the analysis of 70 articles found that the TAM, TAM 2, DOI, UTAUT, TPB and Trustare the most widely used models in the e-governance acceptance and adoption.
Unified Theory of Acceptance and Use of Technology (UTAUT)
Venkatesh et al. (2003) reviewed the user acceptance literature and made empirical analysis of eight most significant models – Theory of Reasoned Action (TRA), Technology AcceptanceModel (TAM), Motivational Model, Theory of Planned Behavior (TPB), a model combiningTAM and TPB, Model of PC Utilization, Innovation Diffusion Theory and the Social CognitiveTheory. Than proposed the Unified Theory of Acceptance and Use of Technology (UTAUT).Venkatesh et al (2003) postulated two direct determinants of usage behavior, ‘intention to use’and ‘facilitating conditions’. Intention to use is influenced by performance expectancy, effortexpectancy and social influence. Gender, age, experience and voluntariness of use act asmoderators.
is defined as the degree to which an individual believes that use of thesystem will help improve his/her job performance (Venkatesh et al., 2003).
isthe degree of ease associated with the use of the system (Venkatesh et al., 2003). This construct