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2012 State of the Cloud Report

2012 State of the Cloud Report

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Published by Jonathan Bates

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Published by: Jonathan Bates on Oct 19, 2012
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10/19/2012

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Te State o te Nonproit Coud:Te Resuts o a Stud oNonproit Use o Coud Sotware
An NTEN ReportPrepared b Ideaware
March 
www.nten.or|1020 SW Taor Street|Suite 800|Portand, Oreon 97205|p: 415.397.9000| : 415.814.4056
 
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Tble of contents
EXECUTIVE SUmmARy...................................................................................2INTRODUCTION...............................................................................................3hOW ARE NONPROfITS USINg ThE ClOUD?...........................................5Sta Eai.............................................................................................6Broadcast Eai...................................................................................7Oice Sotware....................................................................................7Data Backup..........................................................................................7Constituent Databases.......................................................................8Pone/Voiceai.................................................................................8Accountin...........................................................................................9Docuent storae...............................................................................9Poto Sarin......................................................................................9Coaboration Sotware.....................................................................10ADOPTION Of ClOUD SOlUTIONS............................................................11Why ARE NONPROfITS ChOOSINg ClOUD SOlUTIONS?...................13Reote Access...................................................................................13Reduced maintenance......................................................................14modern features and Interace......................................................15Te Cost o Coud Sotware.............................................................15But It’s Just Sotware.........................................................................16Wo’s Doin te Coosin?.............................................................17SECURITy IN ThE ClOUD............................................................................18CONSIDERINg RETURN ON INVESTmENT...............................................21CONClUSION: WhAT DOES ThIS mEAN fOR yOUR ORg?..................22ABOUT ThE AUThORS................................................................................24ABOUT IDEAlWARE.....................................................................................ABOUT NTEN.................................................................................................APPENDIX A: RESEARCh mEThODOlOgy..............................................26APPENDIX B: DEmOgRAPhICS..................................................................27APPENDIX C: SURVEy TEXT........................................................................28
NTEN: A COmmUNITy TRANSfORmINg TEChNOlOgy INTO SOCIAl ChANgEThE STATE Of ThE NONPROfIT ClOUD · mARCh NTEN: A COmmUNITy TRANSfORmINg TEChNOlOgy INTO SOCIAl ChANgEThE STATE Of ThE NONPROfIT ClOUD · mARCh 
 
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Exeutive Summy
Wen we set out to ook at te “Stateo te Nonproit Coud,” we weren’tsure wat to expect—and wat weound was tat it’s soewat o.
Te vast ajorit o nonproits we surveed wereusin osted sotware, but our interviews witsta ebers reveaed tat an didn’t evenreaize tose sstes coud be considered osted,or “coud,” soutions. In addition, anrespondents said te were concerned aboutsecurit or soe osted sstes—especiaconstituent databases—but were coortabusin oter osted sstes or equa sensitiveinoration, suc as business eai.In te a o 2011, we surveed 780 nonproits. Anipressive 91 percent reported tat te wereusin soe kind o coud-based sotware soution.Te ost coon used coud-based ssteswere sta eai soutions, at 69 percent, oowedb broadcast eai (57 percent) and oicesotware (44 percent).Once a nonproit starts usin one coud sotwaresoution, it’s ike to use ore–oranizationstended to be satisied wit coud soutions, andave a ore avorabe attitude toward oters. Inact, near 80 percent were usin ore tan onecoud soution, ore tan 37 percent were usintwo-to-our, and 42 percent were usin ive orore.W are te usin coud soutions? more tan42 percent cited “reote access” as an advantae,and near 24 percent cited “ease oaintenance.” But an oranizations sipcoose sotware tat wi work or te based onte eature-set, ease o use and cost over tie;te act tat it was coud-based eiter didn’tactor into teir decision, or it was secondar. Tisis ecoed b te indin tat an oranizationsdid not re on tecnoo proessionas to epake teir coices—an o te sotwaredecisions ade b te oranizations invoved inour researc were ade b prora sta orexecutive directors.man o te peope wo participated in ourresearc said te were concerned about tesecurit o coud soutions. A woppin 59percent o surve participants wo vounteeredinoration about disadvantaes o te coudcited soe variation o data contro, securit,privac or access, and about 61 percent et tat“unautorized access” and “reiabiit o access”were ajor concerns wen coosin sotware.Securit is a nuanced issue wit a nuber oacets, but an nonproit sta ebers in ourresearc didn’t ave a ver nuancedunderstandin o it. Te experts we interviewedareed tat nonproits’ ears about unautorizedaccess were enera unwarranted, and coudsoutions are tpica no ess secure tan anoter coputer connected to te internet.Wie ver ew oranizations said te wereeasurin te Return on Investent o coud-based soutions, te vast ajorit o respondentssaid te beieve te ave been epu. Surverespondents and interviewees entioned tat tecoud beneitted oranizations b reducin teburden on te IT inrastructure and sta. Sucsoutions provide nonproits wit te opportunitto outsource soetin, suc as te aintenanceo servers and sotware, tat a not be a corecopetenc o te oranization.
NTEN: A COmmUNITy TRANSfORmINg TEChNOlOgy INTO SOCIAl ChANgEThE STATE Of ThE NONPROfIT ClOUD · mARCh 

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