TABLE OF CONTENTS
It’s a scary climate out there or small andmid-size businesses. There are more than enoughuncertainties to keep you tossing and turninglate at night.
Is customer information as current as it needs to be?
How can I eliminate data entry in multiple locations?
How do I make software updates less traumatic?
Can I afford customized software?
YOU’RE NOT ALONE.
Time Inc. Research & Insights division conducted 306 online interviews among smalland mid-size business owners and decision makers on the Fortune Business LeaderCouncil between January 30 and February 4, 2009. Our goal was to learn more aboutthe pressing business and operational concerns o today’s small and mid-size busi-nesses. The study had a response rate o 18%, and as it turns out, we discoveredmost growing businesses are experiencing a lot o rustration and ineciency when itcomes to data management and business sotware integration.
LET’S FACE IT.SO WHERE DO YOU FIND THE ANSWERS?
We’ll start by exploring some o the general sotware issues many small and mid-sizebusinesses encounter. We’ll look at the direct impact on the businesses surveyed.Then we’ll examine the solutions businesses like yours can put in place to improveoperations, simpliy processes, and increase prots.
JUST A FEW UNCERTAINTIES INCLUDE:
Can my IT infrastructure be streamlined?
I.IntroductionII.Common software problemsIII.Software integrationIV.Why integrate?V.Lack of IT supportVI.Conclusion
Section 1: Introduction
Common software problemsSoftware integrationWhy integrate?Lack of IT supportConclusion17-1819-203-47-85-69-1013-1411-1215-16Introduction1-2