OPERATIONSMANAGEMENT
Tujuan
Pemahaman mengenai pengambilankeputusan operasi perusahaanberdasarkan ukuran kinerja
Dapat menganalisis permasalahan danmenerapkan berbagai teknik operasidalam suatu perusahaan
Main references
Blandling, Warren;
Customer Service Operations the Com- plete Guide,
Amacom, New York.Murdick, G. Robert, Barry Render and Roberta S. Russel;
Service Operation Management
, Allyn and Bacon,TorontoRamaswamy, Rohit;
Design and Management of Service Processes
, Addison-Wesley Publishing Co.Inc. CanadaSchroeder, Roger, W., Operations Managemen, DecisionMaking in the Operations Function, Mc Graw-HillInternational Editions, New York.
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