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AAP Operational Framework New Format Draft Rev June 26 Docx

AAP Operational Framework New Format Draft Rev June 26 Docx

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Published by: InterAction on Oct 25, 2012
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IASC AAP Draft Operational Framework / vB1 Feb 2012 Page 1
Operational Framework How to Ensure Accountability to AffectedPopulations in Humanitarian Emergencies
The December 2011 IASC Principals meeting endorsed five Commitments to Accountability toAffected Populations (CAAP)
and agreed to incorporate the CAAP into the policies and operationalguidelines of their organizations and promote them with operational partners, within HumanitarianCountry Teams and amongst cluster members. These commitments are:1.
LEADERSHIP/GOVERNANCE: Demonstrate their commitment to accountability to affectedpopulations by ensuring feedback and accountability mechanisms are integrated into countrystrategies, programme proposals, monitoring and evaluations, recruitment, staff inductions,trainings and performance management, partnership agreements, and highlighted in reporting.2.
TRANSPARENCY: Provide accessible and timely information to affected populations onorganizational procedures, structures and processes that affect them to ensure that they canmake informed decisions and choices, and facilitate a dialogue between an organisation and itsaffected populations over information provision.3.
FEEDBACK and COMPLAINTS: Actively seek the views of affected populations to improve policyand practice in programming, ensuring that feedback and complaints mechanisms arestreamlined, appropriate and robust enough to deal with (communicate, receive, process,respond to and learn from) complaints about breaches in policy and stakeholder dissatisfaction3.4.
PARTICIPATION: Enable affected populations to play an active role in the decision-makingprocesses that affect them through the establishment of clear guidelines and practice s to engagethem appropriately and ensure that the most marginalised and affected are represented andhave influence.5.
DESIGN, MONITORING AND EVALUATION: Design, monitor and evaluate the goals and objectivesof programmes with the involvement of affected populations, feeding learning back into theorganisation on an ongoing basis and reporting on the results of the process
The Operational Framework
was initially developed to summarize the key concepts for makingprogramming at the field level more accountable to affected populations. The draft framework isdesigned to assist implementing agencies both individually and in groups to find practical entrypoints for improving accountability to affected populations across the project cycle.The activities and indicators noted here should not preclude any agency from instituting furtheraccountability improvements and mechanisms according to an internal analysis of their particularstrengths and weaknesses against current industry standards and guidance. For the purposes of amore detailed analysis and agency specific action planning, the framework should be used in
Based on “Impact Measurement and Accountability in Emergencies, The Good Enough Guide”, Emergency
Capacity Building Project, 2007.
With the exception of ICRC and IFRC who have their own accountability mechanisms,
Specific issues raised by affected individuals regarding violations and/or physical abuse that may have humanrights and legal, psychological or other implications should have the same entry point as programme-typecomplaints, but procedures for handling these should be adapted accordingly.
IASC AAP Draft Operational Framework / vB1 Feb 2012 Page 2
conjunction with the
“IASC Accountability Commitment Analysis Tool”
, the HAP 2010 Standard inAccountability and Quality Management, or locally developed and tailored tools.Affected populations within this framework should not be understood as a homogenous group, butrather differences among population groups on the basis of sex, age, ethnicity, disability and othersocial markers of exclusion should be acknowledged. An understanding of these differences willshape the way communication messages are design and delivered and will also shape the waycommunity consultations are carried out (be it for assessment, design, implementation orotherwise).
Operational Framework- Looking at the Program CycleOverview of the Framework 
Phase of theProgram Cycle ObjectiveObj.No. Responsible bodies
Planning needsassessment andresponseEnsure that AAP is effectivelyintegrated within systems forplanning needs assessment andresponse3Individual Organizations/NATF/ Needs AssessmentTeams in the Field/ Clusters/Inter Cluster mechanismsDuring assessmentEnsure that AAP is effectivelyintegrated within needs assessmentmethodology, including joint needsassessments4Individual Organizations /Clusters/ Inter Clustermechanisms/During project designor response planningEnsure that AAP is effectivelyintegrated within systems for projectdesign and planning5Individual Organizations /Clusters/ Inter Clustermechanisms/ HCTDuring projectimplementation;Ensure AAP is effectively integratedthroughout the implementation of projects6Individual Organizations /Clusters/ Inter ClustermechanismsDuring distributionand service deliveryEnsure that AAP is effectivelyintegrated in distribution programmes7Individual Organizations /Clusters/ Inter ClustermechanismsDuring monitoringEnsure that AAP is effectivelyintegrated throughout theimplementation of projects8Individual Organizations /Clusters/ Inter ClustermechanismsThroughout allphases of theprogram cycleSystem wide learning and establishingmeans of mainstreaming andverification1Individual Organizations /Coordination bodies (OCHA,NGO Consortia, Clusters) /HCTThroughout allphases of theprogram cycleSystematically communicate withaffected populations using relevantfeedback and communicationmechanisms2Individual Organizations /Clusters, HC (supported byOCHA), HCT
IASC AAP Draft Operational Framework / vB1 Feb 2012 Page 3
Objective 1:
System wide learning and establishing means of mainstreaming andverification
Throughout all phases of the program cycle
Responsible bodies:
Individual Organizations / Coordination bodies (OCHA, NGO Consortia, Clusters) / HCT
Feedback on progress provided to IASC on:
Indicators / Activities Means of Verification / Evidence to gather  for reporting
Mainstreaming accountability commitments intorecruitment and training
Examples of job descriptions
Examples of training content and evidenceof training conductedAmend partnership agreements to includeaccountability
Examples of recent partner agreementsEnsure accountability is integrated into ToRs
ToR examplesInitiate a dialogue with donors to ensure flexibilityand collaboration with regard to accountability
Records of meetings
Evidence of changed agreements
Risks and challenges requiring strategies:
Systematic mainstreaming and engagement requires significant time and resources
Sufficient management buy-in
Adequate skills and capacity of staff and partners
Feedback mechanisms should systematically feed into performance management systems
Systematic documentation of good practices
Tools / Resources:
HAP Standard Benchmark 1- Establishing and delivering on commitments: The organization setsout the commitments that it will be held accountable for, and how they will be delivered

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