HP Technology Services are governed by the HP Single Order Terms for Support or Customer'spurchase agreement with HP.
HP Installation and Startup Service for HP Systems InsightManager
HP Data Center Services - HP Care Pack Services
Technical data
Monitoring and managing your HP servers is an important step to help maximize system uptime. HPSystems Insight Manager provides you with the tools to perform these activities. HP Systems InsightManager is designed to assist your operations staff in centralizing fault management, inventoryreporting, configuration management, and system software maintenance for your HP ProLiant serversand storage environment.HP Installation and Startup Service for HP Systems Insight Manager will provide for installation andconfiguration of the latest version of HP Systems Insight Manager, together with the installation andstartup of HP Service Essentials Remote Support Pack, on a single supported HP server, which will actas the management server within your managed server environment. In addition, this service includesup to one hour of orientation for your operations staff on the features and capabilities of the product.
Service benefits
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Installation and startup by an HP technical specialist
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Availability of an HP service specialist to answer basic questions during the delivery of this service
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Delivery of the service at a mutually scheduled time convenient to your organization
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Verification prior to installation that all service prerequisites are met
Service feature highlights
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Service planning
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Service deployment
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Installation verification tests (IVT)
HP Technology Services are governed by the HP Single Order Terms for Support or Customer'spurchase agreement with HP.
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Customer Orientation Session
SpecificationsTable 1. Service featuresFeatureDelivery specifications
Service planning
An HP service specialist will confirm with the Customer that the prerequisites have been metand will schedule the delivery of the service at a time mutually agreed upon by HP and theCustomer, which shall be during local HP standard business hours excluding HP holidays,unless otherwise agreed by HP. Any services provided outside of HP standard business hoursmight be subject to additional charges.
Service deployment
The deployment activities will include the following:
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Installation of the latest version of HP Systems Insight Manager on a supported HP serverplatform that will be configured as the central management server (CMS).
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Installation of a new Microsoft® Database Engine (MSDE) (for Windows®) or PostgresQL (forLinux/HP-UX) environment on the system designated as the management server or use of anexisting SQL Server or MSDE environment
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Configuration of the central management server (CMS) using default parameters to include theinitial automatic discovery of the managed servers within the Customer's environment
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Installation and configuration on the CMS server, HP Service Essentials Remote Support Pack,and OSEM service tools, if the Customer agrees to provide an external Internet connection{optional}
Installation verificationtests (IVT)
Upon completion of the installation and configuration of HP Systems Insight Manager and itscomponents on the management and managed servers, the HP service delivery specialist will:
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Log onto the central management server (CMS) and verify connectivity to the managed serversby displaying the discovered devices in the "All Systems" list
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Verify that HP SIM recognizes the managed devices on the current subnet
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Display general information about discovered systems, such as management agents and datacollection report
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Verify the correct set-up for OSEM SNMP analysis and Remote Support Essentials Pack
Customer OrientationSession
The HP service delivery specialist will conduct an orientation session, not to exceed 1 hour, toprovide the Customer with information on the use, management, and maintenance of the newlycreated server management environment.
Service eligibility
The Customer must:
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Have an existing or new functional/operational server preconfigured with a supported operatingsystem and relevant service packs and hot-fixes on which HP Systems Insight Manager can be installedand configured. This same server will be used for Remote Support Essentials Pack
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Ensure that firewalls are set up that enable HP SIM to communicate between servers within the systemmanagement environment
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Provide a network environment that is currently running and in good working order to which the targetclients will be connected
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Ensure, if electing to use an existing SQL Server instead of the MSDE that is installed by default, thatSQL 2000 SP3 or greater is installed prior to the installation; SQL must be configured to use mixedmode authenticationFor Remote Support Essentials Pack service tool installation, the customer must also:
HP Technology Services are governed by the HP Single Order Terms for Support or Customer'spurchase agreement with HP.
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Provide an external Internet connection to HP to provide automated remote support
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Provide SMTP support for mail notification
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Have a valid system warranty or hardware services contract
Service limitations
Multi-subnet or VLAN configurations are supported, but configuring this type of environment is outsidethe scope of this serviceExcluded from this service are activities such as, but not limited to, the following:
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Any provision for installation or configuration of any customer server, storage device, or otherhardware beyond that required for this basic service
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Resolution of hardware-related problems encountered during the verification testing process, unlesscovered by an active HP warranty or applicable HP hardware support agreement
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Confirmation that every server and/or storage device in the customer's environment is present andconfigured in the CMS
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Independent installation of components onto managed servers
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Installation or configuration of additional HP SIM plug-ins or additional management tools onto theCMS or managed servers
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Configuration of additional user groups, beyond that required for the basic setup
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Additional configuration of security protocols
Customer responsibilities
The Customer will:
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Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of theservice
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Ensure that all service prerequisites as identified in the 'Service eligibility' section have been met
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Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant allapprovals; provide information; ensure that all hardware, firmware, and software that the HP servicespecialist will need in order to deliver this service are available and that software products are properlylicensed; and otherwise be available to assist HP in facilitating the delivery of this service
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Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate thedelivery of this service, if applicable
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Be responsible for all data backup and restore operations
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HP Installation and Startup Service for HP Systems Insight (UK)
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| Category: | Uncategorized. |
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| Upload Date: | 01/23/2009 |
| Copyright: | Attribution Non-commercial |
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