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Robbins Chapter10

Robbins Chapter10

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Published by Mai Anh Everlasting

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Published by: Mai Anh Everlasting on Oct 28, 2012
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10/23/2014

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 Essentials of Organizational Behavior, 10e
(Robbins/Judge)Chapter 10 Communication
1) Communication must include both the ________ and the understanding of meaning.A) transportationB) interpretationC) writingD) transfer E) intentionAnswer: DDiff: 2 Page Ref: 143AASCB Tag: Communication Abilities2) The means by which a communication is passed between a sender and a receiver is called a ________.A) mediumB) conduitC) conductor D) transmissionE) coder Answer: ADiff: 2 Page Ref: 144Topic: The Communication Process3) The receiver of a communication is most likely to ________ a message initiated by the sender.A) explainB) reproduceC) reflectD) decodeE) discardAnswer: DDiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Communication Abilities4) In the communication process, which of the following steps occurs first?A) transmittingB) decodingC) encodingD) understandingE) analysisAnswer: CDiff: 2 Page Ref: 144Topic: The Communication Process
1Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
 
5) During communication, the ________ initiates a message by encoding a thought.A) receiver B) channelC) sender D) speaker E) leader Answer: CDiff: 1 Page Ref: 144Topic: The Communication Process6) During a discussion with Matthew, when Jennifer gestures, this is considered part of theA) medium.B) channel.C) message.D) noise.E) decoding.Answer: CDiff: 1 Page Ref: 144Topic: The Communication Process7) The product of a sender's encoding is the ________.A) channelB) messageC) transmissionD) mediumE) feedback Answer: BDiff: 1 Page Ref: 144Topic: The Communication Process8) The medium through which communication travels is called a ________.A) transmissionB) messageC) mediaD) channelE) vesselAnswer: DDiff: 1 Page Ref: 144Topic: The Communication Process
2Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
 
9) Mary telephones her employee, Joe, to let him know that today's meeting has been moved to oneo'clock. In the communication process, Mary is theA) sender B) receiver C) messageD) channelE) encoder Answer: ADiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Analytic Skills10) Mary telephones her employee, Joe, to let him know that today's meeting has been moved toone o'clock. The telephone is theA) sender.B) receiver.C) medium.D) message.E) decoder.Answer: CDiff: 1 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Analytic Skills11) Mary telephones her employee, Joe, to let him know that today's meeting has been moved toone o'clock. Joe misses the one o'clock meeting because he misunderstood which meeting Marywas referring to. Joe forgot to ask Mary to clarify which meeting she meant. Joe'smisunderstanding therefore occurred due to a lack of A) encoding.B) decoding.C) noise.D) feedback.E) channel.Answer: DDiff: 2 Page Ref: 144Topic: The Communication ProcessAASCB Tag: Analytic Skills
3Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

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