Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
6Activity
0 of .
Results for:
No results containing your search query
P. 1
Robbins Chapter13

Robbins Chapter13

Ratings: (0)|Views: 9,568|Likes:
Published by Mai Anh Everlasting

More info:

Published by: Mai Anh Everlasting on Oct 28, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less

03/03/2015

pdf

text

original

 
 Essentials of Organizational Behavior, 10e
(Robbins/Judge)Chapter 13 Conflict and Negotiation
1) If no one is aware of conflict, it is generally agreed that ________.A) employee-employer relations will be goodB) conflict is subversiveC) no conflict existsD) conflict is inevitableE) conflict is psychologically driven as opposed to physically manifestAnswer: CDiff: 1 Page Ref: 194Topic: A Definition of Conflict2) Which of the following is an example of conflict?A) incompatibility of goalsB) differences over interpretation of factsC) disagreements based on behavioral expectationsD) workplace violenceE) all of the aboveAnswer: EDiff: 2 Page Ref: 194Topic: A Definition of Conflict3) Which of the following is not one of the views of conflict?A) traditional viewB) human relations viewC) interactionist viewD) functional viewE) all of the aboveAnswer: DDiff: 1 Page Ref: 195Topic: Transitions in Conflict Thought4) The traditional view of conflict argues that conflict ________.A) cannot be avoidedB) helps to generate discussionC) can be avoidedD) improves productivityE) must be avoidedAnswer: EDiff: 2 Page Ref: 195Topic: Transitions in Conflict Thought
1Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
 
5) The traditional view of conflict is the belief that conflict is ________.A) harmfulB) naturalC) necessaryD) situationally dependentE) neutralAnswer: ADiff: 2 Page Ref: 195Topic: Transitions in Conflict Thought6) Which one of the following is not a perspective of the traditional view of conflict?A) Conflict is inevitable.B) Conflict must be avoided.C) Conflict is dysfunctional.D) Conflict is harmful.E) Conflict is synonymous with irrationality.Answer: ADiff: 1 Page Ref: 195Topic: Transitions in Conflict Thought7) Which one of the following views on conflict prevailed in the 1930s and 1940s and may beconsidered outmoded today?A) human relationsB) interactionistC) traditionalD) functionalE) asymptoticAnswer: CDiff: 2 Page Ref: 195Topic: Transitions in Conflict Thought8) The ________ view of conflict argues that conflict is a natural and inevitable outcome in anygroup.A) human relationsB) interactionistC) traditionalD) functionalE) human resourcesAnswer: ADiff: 2 Page Ref: 195Topic: Transitions in Conflict Thought
2Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
 
9) The ________ view of conflict argues that conflict is a dysfunctional outcome that may arisefrom management failure.A) human relationsB) interactionistC) traditionalD) functionalE) conjunctiveAnswer: CDiff: 2 Page Ref: 195Topic: Transitions in Conflict Thought10) The human relations view of conflict advocates ________ conflict.A) encouragingB) open communication for resolvingC) group therapy for resolvingD) acceptance of E) rejection of Answer: DDiff: 2 Page Ref: 195Topic: Transitions in Conflict Thought11) It seems that your work group is in conflict much of the time. One colleague has suggested thatyou, as the supervisor, are responsible for eliminating the conflict so that your work group canfunction harmoniously. Another colleague has suggested that conflict is good for stimulatingcreativity and productivity within the work environment. You are unsure about whether you shouldtry to eliminate the conflict within your group or learn to deal with it positively. If you support theidea that conflict should be eliminated, you are supporting which of the following views of conflict?A) the traditional viewB) the human relations viewC) the interactionist viewD) the moderated acceptance viewE) the positivistic viewAnswer: ADiff: 2 Page Ref: 195Topic: Transitions in Conflict ThoughtAASCB Tag: Reflective Thinking Skills
3Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall

Activity (6)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
dragonyear12 liked this

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->