European Journal of Social Sciences – Volume 7, Issue 2 (2008)
Development and Testing of a Business Process Efficiency Scale
Foundation University, FUIMCS, FF Complex, New Lalazar, Rawalpindi Cantt, Pakistan(Optics Laboratories, P. O. Box 1021, Islamabad, Pakistan)
E-mail: firstname.lastname@example.orgTel: +92-3335135751
Kashif ur Rehman
Iqra University, H-9, Islamabad, Pakistan
E-mail: kashif ur RehmanTel: +92-3215374723
M. Iqbal Saif
Department of Management Sciences, Foundation UniversityFUIMCS, FF Complex, New Lalazar, Rawalpindi Cantt. Pakistan
E-mail: email@example.comTel: +92-3015528456
This study examines the significance of business processes in achieving performance. Theobjectives of the study are twofold. The first section focuses on developing and validating abusiness process efficiency scale. Prior literature informs the initial items that comprise theefficiency scale. After developing the prototype scale, the authors then approached localand foreign experts in the field for feedback on individual items. Omitting some itemsincorporated the expert advice, along with modifying other items to fit with the localculture. We subsequently examined the impact of business process efficiency on employeeperformance. Using simple random sampling, the research team distributed 252 surveyquestionnaires to the attendees of a workshop arranged by a local university for itsemployees. Analysis of 103 valid questionnaires reveals the inefficiency of the overallbusiness processes in the organization. The results of the study show that business processefficiency has a significant impact on employee performance.
Business process efficiency, employee performance, process efficiency scale
As a result of vicious competition, enterprises constantly engage in improving performance. Businessprocesses have been the focus of business research for the last two decades and this research hasguided executives and managers to improve organizational performance. Academics and theorists havevarying explanations for the importance of business processes and the literature coins several conceptsto describe and improve business processes. TQM, business process reengineering, business processimprovement, and business process orientation are some of the techniques that are used extensively byorganizations to improve operational efficiency. All of these management tools emphasize analyzingbottlenecks and inefficiencies in business processes to identify areas for performance improvement(Cook, 1996; Davenport and Short, 1990; Davenport, 1993b; Evans, 1993; Fields, 2007; Muthu,Whitman and Cheraghi, 1999; Parys and Thijs, 2003; Roy, 2005; Teng et al., 1994).