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NATIONAL GRID IS ACTIVELY PREPARING FOR HURRICANE SANDY’S ARRIVAL INNEW YORKCompany Urges ‘Safety First’; Crews and Equipment Being Mobilized As the StormMoves Northward; Customers Should Prepare for the Potential for Natural Gas ServiceInterruptions if Flooding OccursOctober 29, 2012
 – As Hurricane Sandy continues to track northward, National Grid is activelypreparing in New York for potential high winds, torrential rains, and flooding in low-lying areas.“We urge customers to take precautions and prepare for the worst case scenario,” said KennethDaly, National Grid President for New York. “If there is extensive flooding, there also could benatural gas service interruptions.”National Grid has invested more than $1.5 billion dollars in strengthening its upstate New Yorkelectric distribution infrastructure in the past five years. As always, the company’s primarymission is safety.“Our first concern is the safety of the public and our employees,” Daly said. “We have beentracking Sandy very closely over the past several days, and preparedness plans have beendeployed to make sure our crews are ready to respond as quickly and safely as possible.”-more-
 
NATIONAL GRID PREPARING FOR HURRICANE’S ARRIVAL IN NEW YORK
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Weather forecasters are suggesting Sandy could be a storm of unprecedentedmagnitude. In fact, some forecasts anticipate that Sandy could affect more than 60 millionpeople across the Eastern US, including National Grid’s electricity and natural gas customers inupstate New York.Daly continued, “Once the storm passes and we see the extent of the damage it hascaused, we’ll be able to better predict how long it may take to restore any electricity and naturalgas service interruptions.”Click here to watch a video about how National Grid restores power after a major storm.In anticipation of Sandy, National Grid has activated its storm emergency plan. Severalsteps have already been taken to prepare for the possibility of service interruptions. Theseinclude the following:1Contacting our contractors with whom we regularly work for storm supportCalling in extra crews; pre-staging crews and materials to areas anticipated to be most severelyimpactedPreparing to implement our incident command system to coordinate preparation and restorationefforts throughout the eventContinuous monitoring of the storm and positioning our resources to best respond to stormoutagesIdentifying low-lying, flood-prone areas and natural gas facilities for monitoring and potentialisolationEnsuring that key areas such as operations and customer call centers are appropriately staffedProvide public updates when necessary and continue to stay in contact with local and stateemergency and public safety officials.The company has already reached out to emergency management officials acrossupstate New York to discuss storm preparation and service restoration plans. Municipal officialshave been contacted throughout the region to keep them updated on preparations and toprovide contact and safety information that can be passed along to constituents in the event of severe damage from the winds.
Public Information Outreach
National Grid provides a number of channels for customers to learn about service issuesand interruptions during storms. Customers can receive text message alerts and updatesthrough a free service the company offers. Text the word STORM to NGRID (64743) to sign upfor the service. E-mail alerts are also available to customers who create an online profile on thecompany’s website. All alert services can be started and stopped at the customer’s request.National Grid also provides storm and restoration updates through Facebook and Twitter.-more-
 
NATIONAL GRID PREPARING FOR HURRICANE’S ARRIVAL IN NEW YORK
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Safety First
National Grid advises customers to be prepared for service interruptions. It’s a good ideato have a number of working flashlights, at least one battery-operated radio and an extra supplyof batteries in your home. A radio is a good way to stay in touch, as National Grid provides newsmedia with timely information regarding service restoration efforts. Also, post National Grid’s emergency outage reporting number —
1-800-867-5222
—near your telephone so it will be handy if needed. National Grid provides real-time outageinformation, including the option to report an outage at
www.nationalgridus.com
in the OutageCentral section of the company web pages.National Grid offers the following tips for customers to minimize inconvenience andmaximize safety in the event that storm-related power interruptions do occur.1Never touch downed power lines, and always assume that any fallen lines are live electric wires.If you see one, report it immediately to National Grid or your local emergency responseorganization.1If you use a generator to supply power during an outage, be sure to only operate it outdoors.Before operating generators, be sure to disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize crewsafety.If you lose power, turn off any appliances that were on when the power went off, but leave onelight on so you will know when power is restored.Power problems can sometimes interrupt public water supply systems or disable well pumps, soit’s an especially good idea to keep a supply of bottled drinking water handy, as well as somecanned food.People who depend on electric-powered life support equipment, such as a respirator, should letNational Grid know. To register as a life support customer, call the company’s Customer ServiceCenter at 1-800-642-4272.National Grid customers who experience outages should call National Grid’s outage line at 1-800-867-5222 immediately
to expedite restoration
.Check on elderly family members, neighbors and others who may need assistance during anoutage period.-more-
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