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Table Of Contents

1What is knowledge management?
2How to find and share CPR-related information
2a Internal CPR information management and communication resources
2b External CPR communication tools
3What does knowledge management mean on a day-to-day basis?
4Golden rules of knowledge management
5Writing and sharing: The five core CPR knowledge products
5a Planning your CPR knowledge products
5b How to write a CPR Concept Note
5c How to write a CPR Lessons Learned paper
5d How to write a CPR Comparative Experiences paper
5e How to write a CPR How-to Guide
5f How to write a CPR Practice Note
6More knowledge management tools and techniques
6b How to conduct a Peer Assist
How to conduct a Peer Assist
6c How to conduct an After Action Review (AAR)
How to conduct an After Action Review
6d How to undertake a Peer Review
How to undertake a Peer Review
6e How to conduct a knowledge-based Exit Interview
7Strategizing, mainstreaming and monitoring knowledge management
7a When and how to develop a knowledge management strategy
7d How to measure the impact of knowledge management
Why measure the impact of knowledge management? 22
ANNEX 1: Templates for CPR knowledge products
ANNEX 2: Glossary of KM terms 25
ANNEX 3: Additional resources
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Knowledge Management Toolkit for the Crisis Prevention and Recovery Practice Area

Knowledge Management Toolkit for the Crisis Prevention and Recovery Practice Area

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Published by sbalii78

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Published by: sbalii78 on Oct 30, 2012
Copyright:Attribution Non-commercial

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11/01/2012

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