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Telephone Etiquette

Telephone Etiquette



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Published by gokul8792
Telephone Etiquette Training from MMM Training Solutions.
Telephone Etiquette Training from MMM Training Solutions.

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Published by: gokul8792 on Jan 23, 2009
Copyright:Attribution Non-commercial


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© 2008 MMMTS
All Rights Reserved
Telephone Etiquette
MMM Training SolutionsContact: Pramila MathewMobile: +91 98409 88449Website: www.mmmts.com
© 2008 MMMTSAll Rights Reserved
© 2008 MMMTS
All Rights Reserved
Answering the Telephone
Pick up the phone in three rings . More thanthree rings signals chaos in your office orinattentiveness.
Greet the caller, e.g. “hello”, “good morning”.Good manners shows you respect the caller.
Give your name. This is a courtesy that servesto personalize the customer serviceexperience as well as allowing the customer tohold you accountable for your level of service.
Ask the customer if or how you can help.Asking to help tells the customer you are thereto serve his/her needs and to solve his/herproblems. This also leaves the customer with apositive impression.
 The reetin is ke it sets the tone and stle

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