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Answering the Telephone
Pick up the phone in three rings . More thanthree rings signals chaos in your office orinattentiveness.
Greet the caller, e.g. “hello”, “good morning”.Good manners shows you respect the caller.
Give your name. This is a courtesy that servesto personalize the customer serviceexperience as well as allowing the customer tohold you accountable for your level of service.
Ask the customer if or how you can help.Asking to help tells the customer you are thereto serve his/her needs and to solve his/herproblems. This also leaves the customer with apositive impression.
The reetin is ke it sets the tone and stle