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Published by: engradedotcom on Nov 02, 2012
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Chapter 1:What is Customer Service?Customer Service:A Practical Approach, 5th ed.ByElaine K. Harris
 
Customer Service: A Practical Approach, 5e
Elaine K. Harris© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
 
2
What is customer service?
Anything we do for the customer that enhancesthe customer experience.
 
Customer Service: A Practical Approach, 5e
Elaine K. Harris© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.
 
3
Customer satisfaction:
The customer’s overall feeling of contentment
with a customer interaction.

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