Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
2Activity
0 of .
Results for:
No results containing your search query
P. 1
2011 Lotte Shopping Sustainability Report 20110930

2011 Lotte Shopping Sustainability Report 20110930

Ratings: (0)|Views: 51 |Likes:
Published by Prostyle12

More info:

Published by: Prostyle12 on Nov 02, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

12/04/2012

pdf

text

original

 
EQUAL PROJECT
2 0 1 1
LOTTE SHOPPINGSustainability Report 2011
 
1. Reporting guideline
This report was prepared based on Sustainability Reporting Guidelines by Global ReportingInitiative(G3) and contains all GRI G3 profile disclosures. Lotte Shopping made every effortto include disclosures of management approach for each indicator category and to reportits performance against the GRI G3 key performance indicators based on the principle ofmateriality.
2. Reporting scope
Among Lotte Shopping’s four business divisions (Lotte Department Store, Lotte Mart,Lotte Super, Lotte Cinema), this report covers the economic, environmental and socialperformance of Lotte Department Store and Lotte Mart. Report coverage extends tothe headquarters and all stores of Lotte Department Store and the headquarters and allstores of Lotte Mart. The company overview and financial results are based on LotteShopping. Information on environmental and social performance does not include overseassubsidiaries.
3. Reporting period
The reporting period is from January 1, 2010 to December 31, 2010. Based on the goingconcern principle, this report includes partial coverage of sustainability managementactivities carried out in the first half of 2010. Performance data of the past three years werepresented to enable trend analysis.
4. Third party assurance
All report contents were verified by Solability, an independent outside agency.Refer to the third party assurance for details.
Reader’s Guide
Additional Information
For additional information, please contactthe following or refer to the following websites.
Corporate Social Responsibility,Management Planning Team,Planning Division, Lotte Department Store
Address
 
Lotte Shopping Center Building,1 Sogong-dong, Jung-gu, Seoul, Korea
Tel
82-2-2118-2030~5
Fax
 
82-2-2118-2280
E-mail
 
nathun@lotteshopping.com
Lotte Mart
Address
 
Fl. 6 and 7, Lotte Castle Gold,269 Olympic-ro, Songpa-gu, Seoul, Korea
Tel
 
82-2-2145-8048
Fax
 
82-2-2145-8567
E-mail
 
rick1217@lottemart.com
Website
Lotte Department Store
 
www.lotteshopping.com
Lotte Mart
 
www.lottemart.com
Lotte Green
 
www.lottegreen.co.kr
Lotte IR
 
www.lotteshoppingir.com/eng
 
Contents
02_
CEO’s Message
 
04_
Business Overview
 
06_
Vision
2018
 
07_
Global Business
 
08_
2010
Highlights
 
10_
Sustainability Management Strategy
 
11_
KPI
 
Equal Project
01
. Environmental Management
 
GHG, Energy, Water, Waste Management
Equal Project
02
. Environmental Offset
 
High-Efficiency Energy Facilities, New and Renewable Energy Facilities,Reduced Packaging, Eco Store, Environmental Campaigns
Equal Project
03
. Product Quality & Safety
 
Product Safety, Food Hygiene Management, Providing Product Information
Equal project
04
. Sustinability in Product
 
Environment-friendly Products, Green Purchasing, Championing Local Products
Equal Project
05
. Customer Benet
 
Enhancing Customer Satisfaction, Customer Communication,Reinforcing Online Channels, Customer Relationship Management,Customer Information Protection, Safe Shopping Environment
Equal Project
06
. Customer Engagement

Sustainable Consumption, Reducing Carbon Footprint, Eco Leadership
Equal Project
07
. Work Efciency
 
Human Resource Development, Nurturing Distribution Professionals,Nurturing Global Employees, Fair Performance Evaluation
Equal Project
08
. Equal Work & Life Balance
 
Providing Equal Opportunity, Creating Healthy Workplace,Employee Benefits, Family-friendly Management
Equal Project
09
. Supplier Management
 
Supplier Communication, Fair Trade Compliance,Fair Trade Training and Communications, Nurturing Supplier’s Employees
Equal Project
10
. Supplier Support
 
Financial Support for Suppliers, Product Development Support,Serving Co-workers
Equal Project
11
. Citizenship Input Management
 
Social Contribution Strategy, Volunteer Activities, Matching Grant
Equal Project
12
. Citizenship Output Monitoring 
 
Childbirth Promotion, Global Social Contribution,Social Contribution for Local Communities, Social Contribution Programs for ChildrenEthics Management, Management Innovation, Communication Management
105_
Economic Performance
106_
Environmental Performance / Employee Information
107_
Corporate Governance
 
108_
Stakeholder Survey Results
109_
External Awards and Certication
 
110_
Third Party Assurance
 
112_
GRI Index
16222834425056627076828693
Overview Appendix EnvironmentEqual ProjectProductEqual ProjectCustomer Equal ProjectWorkplaceEqual ProjectSupplier Equal ProjectSocietyEqual ProjectOur Culture

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->