VICE PRESIDENT OF OPERATIONS
Optimal Internal & External Client Service | Optimized Margins
Strategic business operations partner who proactively developsand implements progressive policies and procedures that supportbusiness objectives a
nd clients’ needs globally.
Results drivenleader who relentlessly pursues excellence in customer serviceand business processes to maximize productivity and margins.Known for hiring, developing and motivating employees that arecommitted to improving operational processes. Thrives onchallenges, works collaboratively and excels as a team member.Expert at merging staffs and systems to create seamlessoperations that generate more profitable sales with streamlinedproductivity and reduced costs. Six Sigma Certified.
VICE PRESIDENT - OPERATIONS, Randstad Professionals,
Randstad Professionals is the professional division of Randstad NV, the world’s 2
largest staffing firm with 11 lines of business in the US
Manage an operating budget of $3 million and lead a staff of 56, with five direct reports, to process weekly payroll and billingfor 10,500+ temporary employees and independent contractors from locations in 42 states and for all business lines.
Direct and facilitated payroll and billing system conversion resulting from system upgrades and company mergers, affecting1,600 employees and 1,240 clients. Ensured all paychecks and bills were issued on time.
Identified root cause of invoice errors, implemented divisional QC processes and reduced errors by 26%. Encouraged teamleaders to create and utilize tools and programs to motivate staff to streamline entry processes and reduce errors firm-wide.
Achieved a 96% satisfaction rate among employees polled on departmental operations and internal service.
Proactively minimize risks by standardizing review of independent contractor classifications to ensure compliance with IRS.
Increase collaboration among lines of business around shared systems and human resources operations issues.
Implemented managed service in India for a Fortune 100 company. Set up process to improve reporting and reduce inquiries.
Designed and established an automated processing system to support the billing and payroll needs for an Asian location for amajor client. Ensured all tax reporting, invoice audits and client tracking was correct and effective.
Created performance metrics and KPI reporting that outline risks/concerns and increase accountability and productivity.
Drafted Written Information Security Policy (WISP) for new Massachusetts regulations governing privacy of personal data.
Led effort to pay 95% of temporary employees electronically.
Developed and implemented IRS compliant per diem policy for temporary employees.
Drafted and instituted policy for independent contractors and third party vendors.
VICE PRESIDENT - OPERATIONS, Randstad Managed Services,
Randstad Managed Services, formerly Global Managed Services, is a $44 Million major staffing vendor division of Randstad NV
Reduced bad debt reserves from $496,000 to $29,829 by increasing invoice accuracy.
Decreased Days Sales Outstanding (DSO) from 40.25 days to 25.86 days.
Improved invoice payment accuracy (overpaid/shorted invoices) from 82% to 99%.
Lowered operating expenses by 32% year on year by identifying time consuming tasks and automating its process with IT.
Assisted with implementation of managed service in the UK. Negotiated contracts for services in the UK and Ireland.- Global Operations Strategy & Policies- Project Management & Proposals- Vendor Risk, Relations & Management- Operational Solutions Implementation- DSO & Receivables Management- Complex Payroll & Billing Systems- Client Retention & Bad Debt Reduction- Talent Management & Development- Acquired Company System Assimilation- Key Performance Indicator Measurement- Human Resources Operations- Budgeting & Fiscal Accountability