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Ruang Lingkup Kecelakaan Kerja

Ruang Lingkup Kecelakaan Kerja

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Published by api-6931022

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Published by: api-6931022 on Jan 24, 2009
Copyright:Attribution Non-commercial

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07/01/2009

original

 
PENGUKURAN DALAM BSC
 
PENGUKURAN PERSPEKTIF
PELANGGAN
TERDAPAT 3 PILIHAN
VALUE DICIPLINE;1. OPERATIONAL EXCELLENCE;
o
Harga Murah
o
Pelanggan yang terseleksi
o
Kenyamanan Pelayanan
o
Zero defect 
o
Pertumbuhan
2. PRODUCT LEADERSHIP 
 
o
Penguasan pasar 
o
Inovasi secar konsisten
o
Penguasaan dan pengedalian Brand Image
o
Pionir dalam menghasilkan produk
o
Fungsionalitas produk/Jasa
 
PENGUKURAN PERSPEKTIF
PELANGGAN
 
3. CUSTOMER INTIMASI 
o
Pengetahuan ttg pelanggan
o
Solusi yang ditawarkan
o
Perhatian terhadap aspek detil Layanan
o
Hubungan jangka panjang dengan pelanggan 

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