• Embed Doc
  • Copy Link
  • Readcast
  • Collections
  • CommentGo Back
 
1
STUDENT SOFTWARE INSTALLATION SUPPORT GUIDE
In some cases, DeVry and Chamberlain students will have access to software forinstallation on their personally owned computer. The following are general guidelinesfor support of student software installs.
STUDENT SOFTWARE ACQUISITION
Instructions and information concerning software available to you as aDeVry/Chamberlain student is provided in your course materials or in the studentportal (my.devry.edu or my.chamberlain.edu) by going to Student Tools
StudentSoftware.Your eligibility for various software offerings is dependent on your enrollment in acourse or your student status. Information about your eligibility will be provided inthe instructions for the specific software offer. Make sure that you read allinformation. The instructions will help you successfully acquire software.
FAQsWhat do I do if I cannot login to the software site?
Check the instructions first. Make sure you are using the correct logininformation as this may vary by source. Some software is only available atcertain times, so make sure that you are trying to access the software when itis available. If you have verified this information and still cannot login,contact the Help Desk (877-784-1997). Be prepared to provide the followinginformation: What site you are trying to access, the date and time youattempted to access, any error messages you received.
What do I do if I have problems while downloading or purchasing software?
Contact technical support for the site from which you are downloading orpurchasing. Contact information will be available on the site.
What happens if my software needs to be re-
loaded or I’ve lost the original
installation disks?
In most cases, software cannot be replaced due to licensing limitations. It isimportant that you keep a back-up copy of any software you purchase as wellas the license key. Make sure you store this back-up copy and licenseinformation in a safe place. Software downloads from some vendors require aUsername/Password and key code to be able to download additional copies
for use on multiple PC’s.
 
What if I want to get a newer version of the software?
The software you are provided is consistent with the software used in ourcurriculum. When an upgrade is supported by the curriculum, the newversion may be made available to you and you may have the opportunity toorder an upgrade. Some software vendors will release patches for existingversions of software. It is recommended to you review the Read Medocuments to verify that this patch will not corrupt your copy of the software.
 
2
What if I already have a copy of the software used in my class?
If you already own the software that is taught in the curriculum, you may usethat software for your class work. Make sure that the version you are using isthe same version as the one being taught.
INSTALLING SOFTWARE
Software installation can be relatively simple and straightforward, but it can alsopose challenges. The following are some rules of thumb you should follow when youinstall any new software package.1.
 
Verify that your computer and operating system meet at least the minimumspecifications provided by the software vendor. If the minimumrequirements are not listed on the packaging (or at the download site), go to
the software manufacturer’s website and locate this information.
Usually,this information will be provided in the Support section of the website. For
example, here is Microsoft’s Product Support Center index page:
http://support.microsoft.com/select/?target=hub 2.
 
Read the installation instructions whenever possible. If the installationinstructions are not provided, locate the support site for the application andlocate instructions there.3.
 
If you have previous releases of the software, it may be necessary to uninstallthe older version before you can install the new version. Check the
manufacturer’s website to see if this is the case.
 4.
 
Back up important files on your computer. Before doing an install, it isalways a good idea to back-up files on your computer. For help on backingup your computer, try
 “Windows XP Backup Made Easy,” 
http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03july14.mspx 5.
 
Turn off Pop-Up Blockers and virus scanners while installing software.
INSTALLATION RESOURCES
On Your Own:
Installing Software
,http://www.jegsworks.com/Lessons/lesson12/lesson12-5.htm Software Install Guidehttp://www.worldstart.com/guides/install.htm Microsoft Help and Support Centerhttp://support.microsoft.com/ Also, many communities have User Groups that provide friendly assistance tomembers of the community, please contact you local library for information on theseclubs and groups.
INSTALLATION SUPPORT
Many software applications also have user groups that may be able to help you if yourun into problems with your installation. When requesting help, you should always
of 00

Leave a Comment

You must be to leave a comment.
Submit
Characters: ...
You must be to leave a comment.
Submit
Characters: ...