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Brochure & Order Form_Global E-Commerce Delivery Report 2012_by yStats.com

Brochure & Order Form_Global E-Commerce Delivery Report 2012_by yStats.com

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Published by: yStats on Nov 15, 2012
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Phone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com
Publication Date
November 2012
PDF & PowerPoint
Number of Pages/Charts
Covered Countries North America
: USA, Canada 
Latin America
: Brazil 
Western Europe
: UK, France, Belgium, Italy, Netherlands, Spain 
Central Europe
: Germany, Austria, Switzerland 
Eastern Europe
: Poland, Russia, Turkey, Czech Republic, Estonia 
: Denmark, Norway, Sweden, Finland 
: China, India, Japan, Singapore, South Korea, Australia 
: South Africa
Single User License: 3,450 (excl. VAT) 
Site License: 6,900 (excl. VAT)
Global Site License: 10,350 (excl. VAT)
Global E-Commerce Delivery Report 2012
November 2012
We deliver the facts –you make the decisions
November 2012
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LinkedIn XING Twitter FacebookPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com
Global E-Commerce Delivery Report 2012
Key FindingsCompany and Product Information
Covering 28 Countries Worldwide
Increasing E-Commerce shipping volumes continued to generate opportunities for delivery companies
in 2012.
In the
, delivery services have adapted to rising B2C E-Commerce orders by using new productsand technologies in 2012.
For nearly half of online shoppers in
, comprehensive conrmation e-mails were most
important for deliveries, followed by punctuality of delivery.
In 2012, B2C E-Commerce delivery in
remained difcult, due to infrastructure problems and
the country’s sheer size.
In 2012, online retailers in
tackled the problem of inadequate logistics through own operations,cooperations and self pick-up points.
About our Reports
Market reports by yStats.com inform top managers about recent market trends and assist withstrategic company decisionsA list of advantages
yStats.com provides secondary market research: By using various sources of information we ensure
maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.
The analyses, statistical reports and forecasts are only based on reliable sources including national andinternational statistical ofces, industry and trade associations, business reports, business and company
databases, journals, company registries and news portals.
Our international employees research and lter all sources and translate relevant information into English.
This ensures that the content of the original studies is correctly interpreted.
yStats.com delivers all research results as PowerPoint les. All data can therefore be used directly for board
presentations or be individually adapted.
If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.
About yStats.com
yStats.com has been committed to research up-to-date, objective and demand-based data on markets and
competitors from various industries since 2005.
Headquartered in Hamburg, Germany, the rm has a strong international focus and is specialized in
secondary market research.
In addition to reports on markets and competitors, yStats.com also carries out client-specic research.Clients include leading global enterprises from various industries including B2C E-Commerce, electronic
payment systems, mail order and direct marketing, logistics as well as banking and consulting.
E-Commerce Delivery Trends, 2011/2012; andPostal Development Trends
B2C E-Commerce Delivery Trends, 2012
3. NORTH AMERICA3.1. USA (Top Country)
B2C E-Commerce Delivery Trends, 2012
Breakdown of Standard Shipping Price Ranges
charged by Online Retailers, in %, April 2012
Breakdown of promised Delivery Times,
in % of Online Retailers, April 2012
Breakdown of actual Delivery Times,
in % Online Retailers, April 2012
Breakdown of Returns Charges,
in % Online Retailers, April 2012
Leading Reasons for Distance Shopping,
including Delivery, in % of Consumers, March 2012
Leading Reasons for not making a Distance
Purchase, including Delivery, in % of Consumers,March 2012Willingness to pay for Shipping and Handling whenmaking Distance Purchases, in % of Consumers,March 2012Impact of Free Shipping on Distance Selling Orders,in %, May 2012Consumers with discounted Shipping Membershipswith Online Retailers and connected Increase inOnline Purchases, in % of Consumers, March 2012
Accepted maximum free Shipping Delivery Time for
Distance Orders, in % of Consumers, March 2012Satisfaction with Online Shopping Experiences,incl. Delivery, in % of Satisfaction, February 2012
Importance of Factors in Comparison Shopping,
incl. Delivery, in % of Shoppers, February 2012
Willingness to wait for Delivery,
in % of Online Shoppers, February 2012Shipping Option chosen most often,in % of Online Shoppers, February 2012
Preferences for Flexible Shipping Service,
in % of Online Shoppers, February 2012
3. NORTH AMERICA (cont.)3.1. USA (Top Country) (cont.)
Same-Day Delivery News about eBay, Amazon,
Macy‘s, and Google, 2011/2012
Delivery News about UPS Performance,Q2 2012 and UPS US average domestic PackageVolume, in millions, Q2 2011 & Q2 2012
Delivery News about UPS and Bridgeline Digital,2012
Delivery News about USPS Products, July 2012
Delivery News about Wal-Wart, October 2012
Delivery News about BufferBox, 2012
Delivery News about Canada Post, May 2012
B2C E-Commerce Delivery Trends, 2011/2012
Main Reasons not to shop Online,
by Product Category, incl. Shipping
in % of Internet Users, July 2012
Delivery News about B2W, June 2012
Delivery News about Grupo Abril and Total Express,November 2011
Delivery News about Prologis, 2012
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Courier, Express and Parcel Delivery Trends,incl. B2C E-Commerce Delivery, 2010-2012 andShipment Volume of Courier, Express and ParcelDeliveries, in billions, 2008, 2010 & 2012f 
Barriers to Cross-Border E-Commerce Delivery,2011
Issues affecting Cross-Border Online Retail,incl. Delivery, in %, 2011Breakdown of Number of Days Between Order andDelivery, in % of Cross-Border Online Purchases,
September 2011
LinkedIn XING Twitter FacebookPhone: +49 (0) 40 - 39 90 68 50Fax: +49 (0) 40 - 39 90 68 51info@ystats.comwww.ystats.com
Global E-Commerce Delivery Report 2012
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