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What is Communication

What is Communication

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Published by sarmadraj
what is communication. what are sources. how it is done
what is communication. what are sources. how it is done

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Published by: sarmadraj on Jan 26, 2009
Copyright:Attribution Non-commercial

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07/06/2013

 
TABLE OF CONTENTS
TOPIC PAGE No
 
TITLE PAGEDEDICATIONACKNOWLEDGEMENTLETTER OF TRANSMITALTABLE OF CONTENTS1
 
MODULE 1WHAT IS COMMUNICATION2MODULE 2CHANNELS OF COMMUNICATION2MODULE 3MEASUREMENT OF COMMUNICATION3MODULE 4PRINCIPLES OF COMMUNICATION4MODULE 5COMMUNICATING AS A MANAGER5MODULE 6COMMUNICATING IN YOUR ORGANIZATION6MODULE 7MISCOMMUNICATION8MODULE 8RIVIEW IN VIEW TO WARID TELECOM12 GLOSARY 14INDEX 15BIBLIOGRAPHY16
Module 1: What is Communication?
Communication System – A Review of Warid Telecom – By Sarmad Khan.sarmadraj@msn.com
1
 
Communication is a two way process in which a sender sends a message which is delivered tothe required person. And as a reply the person generates a feedback and when the feedback reaches the sender the process is completed.Process and components of communication:Here are following components on which communication is preceded in any organization.1.
Context
: It is the theme that a message must have.2.
Sender
: Sender acts as encoder from where the message is sourced.3.
Message
: The purpose of context and detail information is provided in this component.4.
Medium
: It is the channel from where the message is bypassed and information flows towardsreceiver.5.
Receiver
: It acts as an encoder that understands the message, sent by the sender and whereinformation sinks.6.
Feedback 
: The final phase where the sender gets its audience and readers response in form of criticism or appreciation.
Module 2: Channels of Communication
A communication channel is the route through which messages flow from the sender to thereceiver.There are two channels of communication
1.Formal communication channels2.Informal communication channels
Formal Communication Channels
 Newsletters
Meetings
Written memos
E-mail
Bulletin boards
Informal Communication Channels
Chance encounters
Grapevine (it is structure less and information passes through all directions.)
Rumors and Gossip
Communication System – A Review of Warid Telecom – By Sarmad Khan.sarmadraj@msn.com
2
 
Formal channel characteristics
Official channel
Deliberately planned
Systematic
Part of organization structure
Oriented towards goals and tasks of the enterprise
Impersonal
Stable and rigid
Slow and structured
Informal channel characteristics
Unofficial channel
Unplanned
Spontaneous
Cuts across formal relationships
Directed towards goals and need satisfaction of individuals
Personal and social
Flexible and instable
Fast and unstructuredAfter discussing a lot about the channels of communication and its characteristics now wecome to the hierarchy of communication system in an organization
Communication Directions
Downward
Upward
Horizontally
Diagonally
Module 3: Measurement of Communication
Organizational communication lays the keystone to every organization for upbringing andgrooming the environment of that particular organization. It could be categorized in threedifferent categories as follows.
Upward communication
:It is the communication that occurs in an organization from peer to the managerial level and hasformal tone included in it. It can be the feedback of the employee towards the manager aboutsome specific report or task.
Communication System – A Review of Warid Telecom – By Sarmad Khan.sarmadraj@msn.com
3

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