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2Activity

Table Of Contents

1. Smiling
2. Greeting
3. Conversing
4. Telephone Etiquette
5. Assistance
6. Attention
7. Positive Endings
8. Follow -Through
9. Positive Attitude
10. Positive Decisions
11. Guest Complaints
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Insuring Safety and Security of Guests and Employees & Training in the Front Office

Insuring Safety and Security of Guests and Employees & Training in the Front Office

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Published by Edward de la Cruz

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Published by: Edward de la Cruz on Nov 21, 2012
Copyright:Attribution Non-commercial

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12/04/2012

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