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MB0039 Business communication

MB0039 Business communication

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Published by Shreyas Hg
MB0039 Business communication
MB0039 Business communication

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Categories:Types, Business/Law
Published by: Shreyas Hg on Nov 23, 2012
Copyright:Attribution Non-commercial


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Completed assignments must be typed and formatted neatly and soft copies should beuploaded on or before the dates mentioned above.
(31 October,2012)
Ensure that you answer all questions according to the marks allocated.
Content that has been directly copied from the Internet or the Book will NOT beaccepted.
MBA- Semester 1 Assignment -
Marks 60 (6X10=60)
MB0039 – Business Communication - 4 Credits
Subject Code - MB0039
*** Please fill in all the details in complete and only in
NameRegistration NumberShreyas H G
Please attempt all the assignments individually and independently. Assignments thathave been copied and shared among students will be automatically rejected anddisqualified.
Please attach correct assignments to correct subjects. Incase of any errors the studentwill be marked absent for the specific subject
Late submissions will NOT be accepted.
Follow assignment format and complete all the details for each assignment individually.
Roll no/Registration Number found mentioned anywhere else except the placeprovided, the assignments will be rejected.
Incase students extra details like contact number, Name found listed anywhere on thisdocument, the assignments will be rejected.
Note: Each question carries 10 Marks. Answer all the questions.(Please type the answers in the same sheet one after another and upload the softcopy on EduNxt for evaluation)
1.Explain briefly the characteristics of communication.2.Name the communication channel to which teleconferencing, Email, andtelephone belongs to. Explain teleconferencing.3.“Informal communication network is not just for idle rumours and may be useful inmany ways.” Justify.4.Explain some of the approaches for handling customer complaints and listeningto customers.5.Explain briefly the four steps of the review process.6.Explain the different delivery styles that speakers can select for their presentation.
1.Explain briefly the characteristics of communication.Answer;-
Communication is a transfer of information from one person to another resultingin common understanding between them.
Definition of Communication .
Communication according to Newman and Summer “communication is an exchange of factsideas opinions or emotions by two or more persons .
Characteristics of communication
Communication is unavoidable as it impossible to be without communicating as wecommunicate with people around us. Communication can be the way we dress , our body language and so on.
Communication is a two way exchange of information
communication is sharing of information between two or more persons with continuous feedback.
Communication involves sender and receiver of information.
Communication could be verbal or nonverbal communication.
Communication is complete only when the receiver interprets the meaning in the sameway as that intended by the sender.
Communication is a dynamic process and enables understanding.
2.Name the communication channel to which teleconferencing, Email, andtelephone belongs to. Explain teleconferencingAnswer:-
below are the type of communication channels.

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