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2004 VAC Service and Program Modernization Assessment - Rev 1.0

2004 VAC Service and Program Modernization Assessment - Rev 1.0

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Published by: Canadian_Veterans_Ad on Nov 25, 2012
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12/04/2012

 
 
AA AA 
 
 
 
VAC Service and ProgramModernization AssessmentFinal Report
Confidential
 
Reproduction in whole or in part is notpermitted without the expressed permission of 
Veterans Affairs Canada
 
301-7002Q
Prepared for: 
Veterans Affairs Canada
January 2005
 
www.cra.ca1.888.414.1336
 
 
 Table of Contents
Page
Introduction.................................................................................................................................1
 
Research Methodology............................................................................................................2
 
Project Outline.......................................................................................................................2
 
Group Discussion..................................................................................................................2
 
Context of Qualitative Research.............................................................................................4
 
Executive Summary..................................................................................................................5
 
Conclusions................................................................................................................................7
 
Key Findings............................................................................................................................10
 
Overall Impressions of Proposed Programs...................................................................10
 
Positive Aspects..................................................................................................................15
 
Negative Aspects................................................................................................................21
 
Lump Sum Payment vs. Monthly Contributions.............................................................26
 
Limited Information..............................................................................................................29
 
Communications..................................................................................................................32
 
Other Considerations..........................................................................................................33
 
 Appendices: Appendix A: Recruitment Screeners Appendix B: Moderator’s Guides and Exercise Sheets Appendix C: Veterans Affairs Canada Presentations

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