Fall 2012

MGMT3110 HUMANRESOURCESMANAGEMENT Contacts: YapingGong GlenNg MargaretChan Roles: Instructor (InstructionalAssistant) (Enrollment) Office: 2338(Lift3) 2388(Lift1315) 2337(Lift3) Phone: 23587748 23587753 23587754 Email: mnygong@ust.hk glenng@ust.hk immar@ust.hk ClassVenue:Room4333,lift3 Classmeets: L2:9:0010:20am,Monday&Wednesday L3:10:3011:50pm,Monday&Wednesday L1:12:0013:20pm,Monday&Wednesday OfficeHours:Thursday,16:3017:30pmandbyappointment CourseWebsite:http://lmes2.ust.hk ObjectivesandIntendedLearningOutcomes The objective of the course is to introduce the basic and fundamental knowledge of human resourcesmanagement(HRM),rangingfromplanning,acquiring,evaluating,traininganddeveloping, rewarding, to separating human resources. To achieve the course learning objective, this course providesspecificlearningobjectivesforeachandeverylecture.Attheendofthiscourse,students shouldbeableto: 1. Explain,compareandcontrast,andapplybasicHRMconceptsandtechniques(ILO1). 2. CriticallyanalyzeHRMissuesinrealorganizations,develop,anddefendreasonedsolutions (ILO2). 3. ProduceprofessionalqualityreportandpresentitprofessionallyinEnglish(ILO3). To assess ILO1, two quizzes will be administered. To assess ILO12, students will read and analyze casesindividually.ToassessILO23,studentswillworkinateamtoanalyzeonecase.Studentsare expectedtowriteateamcasereportandpresentittothewholeclass. ThecoursecontributestothefollowinglearninggoalsfortheBBAinMGMT: 1.Graduateswillbecriticalandcreativethinkerswhomakeeffectivedecisionssupportedby analyticaltechniques. 2.GraduateswillbeeffectivecommunicatorsinoralandwrittenEnglishforgeneralbusiness applications. 3.Graduateswillhavebroadunderstandingofthecorebusinessfunctionsandintegratethese functionstosolvebusinessproblems. 4.Graduateswillhaveindepthgraspoftheirareaofbusinessconcentrationormajor. 5.Graduateswillbeeffectiveteammembersandleaders. 6.Graduateswillbeeffectiveinmulticulturalandinternationalsettings. CourseMaterials 1. Dessler,G.,&Tan,C.H.2009.HumanResourceManagement:AnAsianPerspective(2ndedition). Singapore: Pearson Education South Asia Pet Ltd. This textbook is available at the campus bookstore.

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2. Casepackage.Apackageof4caseswillbehandedoutonSept.19inclass.Thosewhodropthe course later on must return the case package. Glen will collect the copyright fees. The case copyrightfeeswillbearoundHK$100. 3. Additional materials (e.g., readings, short cases, and course notes) will be available from the coursewebsite(http://lmes2.ust.hk).Pleaseregularlycheckthecoursewebsiteforupdateson thecoursecontentsandotherinformation. PRSDevices In this course we will make use of the Personal Response System (PRS). PRS is a tool to promote activelearningandparticipationintheclassroom.ThevenueforpickingupPRShandsetsistheITSC Service Desk at Rm 2021, next to lift 2 (Security Center). This is also the location for students to return their PRS handsets on graduation. Opening hours of the ITSC Service Desk are: Mon Thu 09:00 12:30, 14:00 17:15; Fri 09:00 12:30, 14:00 17:30; and Sat 09:00 12:00 (closed on SundayandPublicHoliday).YouareadvisedtoobtainaPRShandsetpriortothestartofthecourse andareexpectedtobringthehandsettoeverysessionofthecourse. CourseGrade Yourcoursegradeisbasedonthefollowingcomponents: Components Points LearningOutcomesAssessed 1.Twoquizzes 140pts ILO1 2.Teamcasereport&presentation 60pts ILO1,ILO2,ILO3 3.Individualcasereport 45pts ILO1,ILO2,ILO3 4.Attendanceandparticipation 30pts ILO1 5.Peerevaluation 12pts ILO2,ILO3 TOTAL: 287pts Final grades will be assigned based on the following grade distribution guideline stipulated by the university: Grades A,AandA+ B,BandB+ C,CandC+ D F 1. Quizzes(140pts) Therearetwoinclass,multiplechoicetypeofquizzes.Thequizzesarenoncumulative.Notethat thequizzeswillinvolveshortcase(application)questions.Allcoursematerialsassignedchapters, lecture notes, cases, and class discussionsare subject to examination. The quizzes focus on your understanding and application of the basic concepts, techniques, and skills. No makeup arrangementwillbegivenexceptunderemergencysituations. 2.TeamCaseReport(40pts)andPresentation(20pts) Case analysis is an exciting way to apply skills learned (e.g., theories, concepts and techniques) to realHRMissuesfacingrealorganizations.Itisaneffectivewaytodevelopyourabilitytoanalyzeand Percentage 10%20% 25%40% 35%45% 510% 05%

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solveproblemsintheareaofHRM.Eachcasewillpresentarealisticsituationfacingmanagersand organizations.Iwillassignstudentstoteamsof47students.Teamsworkingonearliercasesmay havemoremembers.Teamassignmentisbasedonthemixofdifferentstudents(e.g.,gender,and localvs.nonlocalstudents).IwillannouncetheteamsandtaketheteamphotosonSept.19.Team membersshouldseatintheareaassignedtotheteam.Ateamphotocardwillbedisplayedinthe teamsseatingarea.Eachmemberwillalsohaveaseatcarddisplayedinthefrontofhisorherseat. Each team shall submit a team case report. The written report is due at the end of the case debriefing session. Print copy only please. Handwriting is not acceptable. Late papers are not acceptable. PleaseclearlyindicateTeamCaseReportin the headerof theprintout.Thewritten reportshouldbearound 6pageslong(doublelinespacing,font12,TimesNewRoman)excluding thetitlepage,references,tables,charts,diagrams,andfigures.Thefocusofyourreportshouldbe on addressing the case questions provided. However, do not use the case questions as the subtitles.Donotusebulletpoints;writeinanessayformatwiththeintroduction,mainbody,and conclusionsections.Gradingofthewrittenreportwillbefocusedonthecontent(i.e.,clearlystated pointssupportedbyconceptuallogicandevidence,concreteandsoundrecommendations)andthe organizationofthereport(i.e.,clear,logicstructure,andprofessionalwriting).Thethreelevelsof gradeandtheassociatedstandardsarelistedbelow.Note:Agradebelowtheadequatelevelmay beassignedwhentheinstructordeemssuchagradeisjustified. Grade Standards Excellent Answered all questions by clearly stating all key points and providing unambiguous (3640) evidenceand/orconceptuallogicsupport. Clear, good/interesting recommendations/solutions and clear and convincing explanationofwhytheymaywork. Clearly and logically organized in an essay format; no sentence structure, typo and grammarissues. Good Answered almost all questions with key points (although not all key points) clearly (3035) stated.Quiteclearsupportingevidenceand/orconceptuallogicsupportareprovided inmostplaces. Mostly relevant and clear recommendations/solutions (although may not be very interesting)andquiteclearandconvincingexplanationofwhytheymaywork. Clearly and logically organized in an essay format; only a few sentence structure, typo,andgrammarissues. Adequate Answered most questions with points stated, although some are key points, some (2429) are not or the focus is not on key points. Readable supporting evidence and/or conceptuallogicsupportareprovidedinsomeplaces. Recommendations/solutions are provided, although some are not necessarily relevantorclearandexplanationsofwhytheymayworkarerelativelyweak. Structured into different sections in an essay format with some (but not serious) structuralissues;some(butnotmany)sentencestructure,typo,andgrammarissues. Each team will share their learning with others in the specific class presentation date as shown below. The presentation is 25 minutes long, including a 5minute Q&A session. Grading of the presentation willbefocusedona)organization (i.e.,clear,logicalandbalancedstructure,smooth transitions), b) delivery (i.e., clearly stating the points and providing supporting evidence and reasoning, on time performance, audience rapport, voice, body language, and use of visual aids), and c) language (i.e., fluency, accuracy, and pronunciation). To avoid double counting, the presentation grade will mainly focus on presentation. The content is accounted for in the team casereportgrade.Theteams,casesandpresentationdatesare:

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Teams Date Cases 1,2 Oct3 SouthwestAirlines(A) 3,4 Nov5 RobParsonatMorganStanley(A)(Bwillbehandedoutinthedebriefingsession) 5,6 Nov19 PerformancePayatSafeliteAutoGlass(A)(Bwillbehandedoutinthedebriefingsession) 7,8 Dec3 ManagingPerformanceatHaier(A)(Bwillbehandedoutinthedebriefingsession) 3.IndividualCaseReport(45pts) Forthethreecasesyourteamisnotdoingteamcasereportandpresentation,youmustwritea23 pagereport(doublespaced,12pointfont,TimesNewRoman)foreach(315pts=45points).The focusofyourreportshouldbeonaddressingthecasequestionsprovided.Noparticularformatis required.Thereportisdueatthebeginningoftheclasssessionofthepresentationday.Printcopy onlyplease.Handwritingisnotacceptable.Latepapersarenotacceptable.Pleaseclearlyindicate IndividualCaseReportintheheaderofthedocument.ThisreportisgradedasPassorFail.If youpass,youget15pointsforthecasereport.Inraresituations,Failandthus0isappropriate whenthereportshowsnopreparationand/ordoesnotaddressanyquestionsatall.Tostimulate thinking, you may discuss the cases in your team. However, you must write the individual case assignmentbyyourselfandthereisnorequirementthatyoureporttheteamsconsensus. 4.Attendance(14pts)andParticipation(16pts) Youwillbeevaluatedonyourattendance.Theattendancefortheadd/dropperiodandthetwoquiz daysisexcluded.Thetotalattendancepointis14.Participationhastwocomponents.First,youwill needtoregisteryourresponsestoquestionsthroughyourPRShandset(8pointstotal).Pleasenote thatyoudidnotparticipateifyoudidnotregisteryourresponsesevenifyouarepresent.Somake sureyourPRSworksproperly,bringittoclass,andpressittoregisteryourresponses.Second,you willbeassessedonyourcontributiontoinclassdiscussion(8points).Thisincludesaskingrelevant questionsandsharingideasthatcanhelptheclassmovetoahigherlevelofcollectivelearning.The instructor may evaluate the quality of students contribution to inclass discussions at the end of each class. The quality of participation matters critically. The quality of participation includes: 1) Offerauniqueandrelevantperspective;2)Contributetomovingthediscussionandanalysisforward; 3)Buildonothers comments;4)TranscendtheI feelsyndrome; include evidence, demonstrate recognitionofbasicconcepts,andintegratethesewithreflectivethinking.Notetheparticipationfor theadd/dropperiodisexcluded. 5.TeamPeerEvaluation(12pts) Part of your individual performance for the team assignment will also be based on your team membersevaluationofyourcontributions.Attheendofthesemester,youwillbereviewedbyyour peerswithrespecttoyourparticipationandcontributiontotheworkeffortsonthecaseworkand presentation.Ifyouarefiredfromyourteamduringthesemester,youwillautomaticallyreceivea 0forthisportionofyourgrade. ClassNorms Thefollowingnormsaretobeadheredtobyallstudents: Sitinthesessionyouregistered. Notalkinginclasswhensomeoneelse(instructororpresenters)istalking;thisdoesnotapply whenyouareinateamactivity. Regularattendanceisexpected. Ifyoumustmissaclass,youshouldnotifytheprofessor48hoursinadvance. Youareexpectedtobeinclassatthestarttimeandremainuntiltheclassends.

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Pleaseturnoffyourmobilephoneinclassnoexceptions. Youareexpectedtobepreparedforallclassmeetings. Youshouldnotgiveyourcasestoothers;yourcasesareforyourownuseonly. AcademicIntegrity Accordingtothecurrentuniversityregulation,ifyouarefoundviolatingacademicintegrity,inaddition to any other sanctions deemed appropriate, your transcript will carry a notation of academic dishonestyregardlesshowminortheoffenseis.Thisnotationstayswithyourrecorduntilgraduation. Ifyouoffendagain,youwillbedismissedfromtheUniversity.Violationsofacademicintegrityinclude cheating and plagiarism. Cheating is any conduct that is designed to mislead the judgment of the students performance or academic standing. Plagiarism is copying anything (text or ideas) from anothersourcewithoutcitingthatsource.Ifyouuseanotherpersonsideayoumustciteit,evenifyou rewritetheideainyourownwords.Extremecaremustbetakentoavoidpassingofother'sworkas one's own. You are required to provide appropriate citations when you use ideas and arguments or otherwisedrawonothers'work.IfyouuseresearchfromanothersourceorfromtheWebyouMUST citethesource.Thisistrueevenifyouuseonlythegeneralideaandnottheexactwords. GrievanceProcedure Incaseyoudonotagreewithgradesthathavebeenassignedtoyourwork,youhavethepossibility tosendmeawellarguedrebuttalbyemail(mnygong@ust.hk)within one week after the grades havebeenpublishedonthecoursewebsite.Simplyaskingcanyougivemeahighergradeisnota goodargument.Bespecificaboutwhatitisthatyoudisagreewith,andIwillhaveaseriouslookat thesituation.ThereisnoguaranteethatIwillagreewithyourarguments,butIwillgiveyouareply byemailassoonaspossible.Aweekafterpublishingthegradeonthecoursewebsite,thesegrades becomedefinitiveandrebuttalswillnolongerbeaccepted.

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CourseSchedule
Date Topic Chapter/Case PartI:IntroductionandHRMFoundations Sept10(Mon) Syllabus,courseintroduction Sept12(Wed) IntroductiontoHRM Sept17(Mon) LawsandethicsinHRM Sept19(Wed) StrategiccontextofHRM Sept24(Mon) Preparationforcase1 Chapter1 Chapter2 &14 Chapter3 Noclass Individualcasereportdue:beginningof theclass Team casereportdue:endoftheclass Teamformation Activityand/orAssignmentDue

Sept26(Wed) Presentation1 (teams12) SouthwestAirlines(A) Oct1(Mon) Oct3(Wed) NationalDay Casedebriefing Noclass SouthwestAirlines(A) PartII:RecruitmentandSelection Oct8(Mon) Oct10(Wed) Oct15(Mon) Oct17(Wed) Oct22(Mon) Oct24(Wed) Oct29(Mon) Oct31(Wed) Nov5(Mon) Nov7(Wed) Jobanalysis HRplanningandrecruiting Testingandselection Experientialexercise Interviewingcandidates Quiz1(inclass) Chapter4 Chapter5 Chapter6 Chapter7 Parts I&II

Interviewingexercise

PartIII:PerformanceManagementandTraining Performancemanagement Chapter9 Traininganddevelopment Chapter 8 Individualcasereportdue:beginningof theclass Team casereportdue:endoftheclass Presentation2 (teams34) RobParsonatMorganStanley Casedebriefing RobParsonatMorganStanley PartIV:Compensation Nov12(Mon) Designingpayplan Nov14(Wed) Payforperformance Chapter11 Chapter12 Individualcasereportdue:beginningof theclass Team casereportdue:endoftheclass

Nov19(Mon) Presentation3(teams56) Safeliteautoglass Nov21(Wed) Casedebriefing Safeliteauto glass

PartV:ManagingHRMintheGlobalContext Nov26(Mon) GlobalHRM Nov28(Wed) Quiz2(inclass) Dec3(Mon) Dec5(Wed) Dec714 Chapter17 PartsIIItoV

Presentation4(teams78) ManagingperformanceatHaier Individualcasereportdue:beginningof theclass Casedebriefing ManagingperformanceatHaier Teamcasereportdue:endoftheclass Onlinepeerevaluation