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Chapter 1IntroductionBackground of the Study

Business is one of he many successful field in today’s world. Everywhere you go;there are different business establishments which you could see. There are many kinds of business such as for instance, pension houses and hotels.Among these pension houses is the Duchess Pension. It was established on March25, 1979 by Mr. & Mrs. Conception. The hospitality service “humanity” thus they venturedinto the hospitality service of the tourism Industries. Duchess pension is now on a threestorey building with air-conditioning rooms with private toilet bath, hot and cold showers.Function rooms at the third floor catering in different needs of there clients/guests both localand foreign. The number of customer varies depending on the season. If peak season likesummer, the pension is loaded with guest but sometimes there are only 3 or 4 personstaying. Because of the rapid changing society and fast way life, they decided tocomputerize their system that will make it easier for them to process all their transactionsand all the data of the hotel, and to have manageable billing for their guest. Because, thereis no computerized system in the establishment, all transaction and computation are stillmanually done by the front desk personnel. Other reasons for the development of the newsystem include such as saving time, accuracy, reliability, and for the records to be safe kept.They also need to improve their system by making it computerized for faster and moreefficient way when handling transaction for their customer.The Duchess Pension provides air – conditioned and electric fan room. Room ratesare the following: Single/Double for air-condition P650.00; for fan room P550.00. Familyroom minimum of 4 persons for air-condition P900.00, for fan room P800.00, extra person just add P100.00. cable television upon request just add P100.00. A fan room with commonbath single P175.00, double P275.00.The establishment is located at 107 E Valencia Street, Puerto Princesa city,Palawan, Philippines. For reservation, call telephone number (048)-433-2873 and mobilenumber 091705530605. For more information on the establishment, you can visit their website atwww.duchesspensionpalawan.comor email them atinfo@duchesspensionpalawan.com.The front desk office of the duchess pension uses only manual system for roomrecordings, checking in and out, reservation and billings. This is so difficult to be managedthat is why the researchers proposed an automated system for the recording of data andfiles, fast and accurate computation of the bills and accounts, and manageable keeping andother information.

Objectives of the study

This study aims to solve the everyday encountered problems by the DuchessPension. The researchers aim to achieve objectives, such as:1. To lessen the manual works and tasks by developing new software that would dothe works and tasks automatically2. To save money, time and also for accuracy and efficiency of the transaction.

3. For easier and faster retrieval of files when needed.

Statement of the Problem

The Duchess Pension has no computerized system for their establishment. Alltransaction are made manually and because of this, it consumes time and money. Theresearchers would find ways to answer the following questions:1. How to lessen the keeping of tangible records?2. Will there be an accurate computation of bills?3. Will be it possible to monitor the daily sales?4. Will it be possible to accommodate other people from other countries or places?

Significance of the study

The study will be a great help for the employees of the Duchess Pension. There willbe less paperwork and there will be less time consumed. Assessing the customer’s recordwill also be easier, faster, more precise and accurate. It will also make the establishmentmore efficient in terms of providing faster and more efficient quality service.This will benefit students and future researchers to serve as reference in conductingresearches of similar nature and topic. This will also help the researchers to widen their knowledge and provide them personal experience as they make and work on this project.

Chapter 2THEORITICAL FRAMEWORK

This chapter presents the previous work, conceptual framework and the description of terms.

Review of related literature and studies

The purpose of this study is to help the duchess Pension in their businesstransactions, make their work much faster, easier and accurate.Below are the previous work, related literature and studies. We have searched someother Pension Houses and hotels from websites about Customer Reservation andAccommodation System.In accordance with “Hotellinx System” Includes cover’s rooms, meeting room’sactivities, spa treatments, restaurants tables, internet room reservation, internet tablereservation. Hotellinx making a true all-in-one solution for individual hotels and restaurantsas wells as chains, restaurant information systems comprising of hardware and software for point-of-sale (POS) and operational applications. The development of Hotellinx Suite isbased on a long experience in hotel software and a fruitful co-operation with users andother hospitability experts in many countries.Base on the “Corporate Reservation System” (CRS)”, is an independent agency thatbooks approximately 100,000 hotels rooms each year on behalf of its corporate clients.CRS offers discounted rates to their clients and organize all the bookings. Details of theconfirmations and original booking etc, needed to be communicate to both hotels andclients in a speedy and efficient manner.

Definition of termsBill-

statement of money owed:

a written statement of how muchmoney has to be paid for items that have been bought or for servicesprovided

Billing-

Demand Payment to be paid by the customer or guest.

Credit Card-

A card that assures a seller that the person using it has aSatisfactory credit rating and that the issuer will see to it that the seller receivespayment for the merchandise delivered.

Check-in-

It refers to the customer or guest who stays in the pension.

Check-out-

One’s departure from a pension or hotel.

Computer-

This refers to the machine that process data.

File-

Consist of customer or guest records.

Guest or Costumer-

It refers to the people who stays-in or walk-in to the Inn andRestaurant.

Guest Folio-

A sheet written or printed material of any transaction made by thecustomer in the pension.

Information-

Data that have been collected and processed into meaningful form.

Input-

It is the data that the user or guest will entered.

Manager-

A Manager is the person responsible for planning and directing the workof a group of individuals, monitoring their work, and taking corrective action whennecessary.

Manual System-

It refers to the process of recording data of the customer withoutintervention of a computer or any machine.

Output-

It is a printed or generated report from the program.

Personnel-

The person who manipulated the system.

Registration-

Used to store and retrieve information and conduct transaction relatedto lodging.

Settings-

The context in which pension information is set.

User-

It refers to someone who uses a computer system.