LPG (Regulation of Supply and Distribution) Order 2000
is order was issued under the Essential Commodities Act 1955. Under this order LPG andPetroleum products are noti
ed as essential commodities which must be made available for publicwithout any delay, and prohibits black marketing and any kind of misuse.
Marketing Discipline Guidelines 2000
is document describes major and minor penalties with proposed penal actions.
is agreement displays the terms and conditions which must be complied by the LPGDistributors during their distributorship. In case of violation Indian Oil Corporation can penalisemonetarily and / or terminate licence of Distributor to operate LPG Distributorship. Sellingunderweight cylinders, not attendance or booking over the phone, rude behaviour, forced sales of LPG equipment at the time of new connection, not delivering at customer's premises areviolations of various legislations enacted by Government of India and Marketing DisciplineGuidelines prepared and enforced by Ministry of Petroleum and Natural Gas.
Remedies available for Customers
If a customer
nds irregularity or faces rude behaviour, harassment, then he should A. First Call Distributorship / contact personally, ask them to follow governmentguidelines (Marketing Discipline Guidelines 2000) otherwise you would take matter to higherauthorities, if customer (sta
)/receptionist does not respond then take the Field O
cer's MobileNumber(Distributor must display Field O
cer’s Mobile number at outside of business place forcustomers of agency as per law), if mobile number is not there then approach distributor for same,they are bound to provide you that number.B. Call Field O
cer and / or register a complaint, mention the irregularity customer hasfound out major or minor as per Marketing Discipline Guidelines 2000, take complaintnumber, call again after few days and ask what action has been taken against distributor.C. If Field O
cer does not reply properly, does not take any action or does not pick upphone then take matter to Regional Head O
ce, make a written complaint mentioning rules,must take complaint no. and again verify after few days about penalties.D. No reply, No action at this stage then write to LPG Company's Head O
ce and PetroleumMinistry and wait for action.Petroleum Ministry Call Centre - Make a complaint - Most Probably problem will be resolved within 24 hours.Contact No - 18002333555 NOTE : A :
le contains Marketing Discipline Guidelines 2001, Distributorship Agreement and LPG Regulation of Distribution Act 2000.B : In case more help required then email me at email@example.com.