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Teaching Speaking and Listening a Toolkit for Practitioners

Teaching Speaking and Listening a Toolkit for Practitioners

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Published by: sptorre on Nov 29, 2012
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Teaching speakingand listening
a toolkit for practitioners
 
 About the Key Skills Support Programme
 These materials have been produced as part of the Key Skills Support Programme(KSSP). The Key Skills Support Programme is funded by the Department for Educationand Skills. Its main purpose is to help practitioners in training providers, schoolsand colleges to improve the quality of key skills and Skills for Life provision andto support the preparation of young people for the key skills qualifi cations.DfES has appointed Learning for Work to manage the programme for thework-based route, and to work with those actively involved in the fi eld to:
improve the confidence and competence of teachers and trainers to deliverkey skills and Skills for Life
help a wide range of key skills and Skills for Life practitioners through aprogramme of events and training courses
provide best practice materials for practitioners, employers and managers
support practitioners as they foster progression from Skills for Life to key skillsand other forms of learning.
 Acknowledgements
 The Key Skills Support Programme would like to thank the following people andorganisations for their help:
Writing team
Debbie Cole, Christine Ellis, Barbara Mason, John Meed, Deborah Record, Anna Rossetti, Graham Willcocks
Critical review and additional material
 Vicky English, Metis Training; Claire Hobson, Kingston Maurwood College; Tony Holloway, Gordon Franks Training; Caroline Hudson, Real EducationResearch; Sandra Kay, North Lancs Training Group; Lorraine Price, Metis Training Thanks are also due to Professor Ron Carter, University of Nottingham© Crown copyright 2007Design by Eatcake DesignPhotographs by James BarkePrinted in England by Portishead Press, Bristol
 
Contents
Welcome to the speaking and listening toolkit
1
Setting the scene
5
Introduction 5 The challenge of teaching speaking and listening 7How this toolkit can help 8Speaking and listening skills 10Characteristics of spoken language 12Speaking and listening in national standards 14From standards to teaching 16
Identifying learners’ skills
19
Introduction 19
Activity 
Self-assessment card sort 21
Activity 
 The speaking and listening circle 27
Sensitivity to others
31
Introduction 31
Guidance
 The role of empathy and respect 33
Activity 
Consequences 37
Activity 
Respect? 39
Activity 
What’s my response? 43
Activity 
Empathy, sympathy or apathy? 49
Speaking with individuals
53
Introduction 53
Activity 
 Telephone conversations 57
Activity 
Who do you talk to at work? 59
Activity 
Giving information 63
Guidance
Language style 65
Activity 
 Adapting your style to give information 67
Activity 
Receiving visitors 69
Guidance
Representing the organisation 71
Activity 
Dealing with customers 73
Activity 
Responding to customer enquiries 75
Activity 
Preparing to talk with your manager 79
Guidance
Non-verbal communication 81
Activity 
Meanings of non-verbal communication 85
Activity 
What am I really saying? 87

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